Recalls help keep you safe
HAVE you bought a recalled product?
You may have seen or heard about a recent fire at a property in Wanneroo that is suspected of being caused by a fault in a Samsung washing machine.
Early indications are that it was a top-loader which is subject to a national product safety recall and I would like to use the case as a reminder about recalled products that pose a threat to public safety.
Under the Australian Consumer Law, all consumer products supplied in Australia must be safe and meet consumer guarantees (acceptable quality, matches the description given etc).
Banned products cannot be sold and products or product-related services must comply with relevant safety standards.
If there is a risk that a product will or may cause injury, it must be recalled.
The Australian Competition and Consumer Commission (ACCC) announces product safety recalls online at www.recalls.gov.au, which I would encourage you to save to your favourites.
You can also subscribe to email alerts via that website. Alternatively, download the free app ACCC Recalls Australia, follow on Twitter @ACCCProdSafety or like the ACCC Product Safety Facebook page.
As mentioned, current recalls include six Samsung top-loading washing machines manufactured between 2010and 2013.
The affected models are SW75V9WIP, SW65V9WIP, SW70SPWIP, SW80SPWIP, WA85GWGIP and WA85GWWIP.
These faulty machines are responsible for more than 200 house fires in Australia.
Unfortunately more than 6000 remain in WA homes due to only 36 per cent of owners across our state responding to the recall.
It's important to make sure you are not using recalled products and if you realise that you are, fixing the problem shouldn’t cost you.
If a product you buy is recalled, the supplier may offer you a full refund, a suitable replacement product of the same value, or a modification or repair of the product.
Your rights can vary slightly depending on whether the recall is voluntary or a compulsory order by the ACCC.
As a starting point, check with the supplier for details. If you cannot resolve your problem with a recalled product, contact the ACCC or Consumer Protection WA (1300 30 40 54 or email@example.com for help.