Re­calls help keep you safe

Southern Gazette (South Perth) - - STREET WATCH - with Act­ing Consumer Pro­tec­tion Com­mis­sioner David Hill­yard

HAVE you bought a re­called prod­uct?

You may have seen or heard about a re­cent fire at a prop­erty in Wan­neroo that is sus­pected of be­ing caused by a fault in a Sam­sung wash­ing ma­chine.

Early in­di­ca­tions are that it was a top-loader which is sub­ject to a na­tional prod­uct safety re­call and I would like to use the case as a re­minder about re­called prod­ucts that pose a threat to pub­lic safety.

Un­der the Aus­tralian Consumer Law, all consumer prod­ucts sup­plied in Aus­tralia must be safe and meet consumer guar­an­tees (ac­cept­able qual­ity, matches the de­scrip­tion given etc).

Banned prod­ucts can­not be sold and prod­ucts or prod­uct-re­lated ser­vices must com­ply with rel­e­vant safety stan­dards.

If there is a risk that a prod­uct will or may cause in­jury, it must be re­called.

The Aus­tralian Com­pe­ti­tion and Consumer Com­mis­sion (ACCC) an­nounces prod­uct safety re­calls on­line at www.re­calls.gov.au, which I would en­cour­age you to save to your favourites.

You can also sub­scribe to email alerts via that web­site. Al­ter­na­tively, down­load the free app ACCC Re­calls Aus­tralia, fol­low on Twit­ter @ACCCProdSafety or like the ACCC Prod­uct Safety Face­book page.

As men­tioned, cur­rent re­calls in­clude six Sam­sung top-load­ing wash­ing ma­chines man­u­fac­tured be­tween 2010and 2013.

The af­fected mod­els are SW75V9WIP, SW65V9WIP, SW70SPWIP, SW80SPWIP, WA85GWGIP and WA85GWWIP.

Th­ese faulty ma­chines are re­spon­si­ble for more than 200 house fires in Aus­tralia.

Un­for­tu­nately more than 6000 re­main in WA homes due to only 36 per cent of own­ers across our state re­spond­ing to the re­call.

It's im­por­tant to make sure you are not us­ing re­called prod­ucts and if you re­alise that you are, fix­ing the prob­lem shouldn’t cost you.

If a prod­uct you buy is re­called, the sup­plier may of­fer you a full re­fund, a suitable re­place­ment prod­uct of the same value, or a mod­i­fi­ca­tion or re­pair of the prod­uct.

Your rights can vary slightly de­pend­ing on whether the re­call is vol­un­tary or a com­pul­sory or­der by the ACCC.

As a start­ing point, check with the sup­plier for de­tails. If you can­not re­solve your prob­lem with a re­called prod­uct, con­tact the ACCC or Consumer Pro­tec­tion WA (1300 30 40 54 or consumer@com­merce.wa.gov.au for help.

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