Spa’s big night

Southern Gazette (South Perth) - - TRAINING & EDUCATION -

A FO­CUS on cus­tomer ser­vice has once again landed a South Perth day spa a ma­jor award.

Cove Spa took home the Best Cus­tomer Care Award at the 2016 Aus­tralian Beauty In­dus­try Awards in Syd­ney on Au­gust 21.

It is the third time the busi­ness has won the award, af­ter win­ning the hon­our in 2013 and 2015.

The day spa’s big night con­tin­ued when Ella King was named as the Sa­lon Man­ager or Co-or­di­na­tor of the Year.

Cove Spa owner Jo­ce­lyn Dere­court said she be­lieved there were a num­ber of rea­sons why the busi­ness had been suc­cess­ful in the awards.

“I work re­ally hard to in­still the value of good cos­tumer ser­vice with the staff,” she said.

“We are do­ing some­thing that is in­ti­mate and we need to make sure cus­tomers feel com­fort­able.”

Win­ners again: Keri Quinn (Best Cus­tomer Care Award), Jo­ce­lyn Dere­court (owner) and Ella King (Sa­lon Man­ager of the Year) pose with Cove Spa staff.

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