THE COLD SIDE OF TECH­NOL­OGY

Southern Gazette (South Perth) - - OPINION -

OUR lo­cal li­braries have created bor­row­ing and re­turn systems, which are all self-ser­vice.

As I re­turned and bor­rowed my ma­te­ri­als at South Perth this week, I pon­dered what we had lost with this tech­nol­ogy.

I am not lonely. I live in a fam­ily unit and have a busy and re­ward­ing ca­reer.

Yet I felt a sad­ness that there was yet again ab­so­lutely no hu­man in­ter­ac­tion to my visit and won­dered what it is like for older mem­bers of our com­mu­nity, or those who seek a com­mu­nity ex­pe­ri­ence, or just hu­man in­ter­ac­tion, in some­thing as sim­ple as bor­row­ing their li­brary books.

The tech­nol­ogy is fan­tas­tic (when it all works) and there are clearly op­er­a­tional ef­fi­cien­cies.

How­ever, we are los­ing other things in the process, not least a friendly hello or a chat about the weather, which con­nects folk, some of whom re­ally need that as part of their lives. KEITH MCNAUGHT Water­ford

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