Centrelink’s house of cards is a place certain to drive you insane
DESPITE our best efforts, occasionally we are forced to deal with government departments.
My mission seemed simple enough. Get all family members on the same Medicare card.
After 10 years of marriage and despite repeated requests, the better half had always chosen to keep a monument to his single days in the form of his own Medicare card.
I had made a few futile efforts to convince him to come across to the family card but my debating techniques were nothing against those of the woman at the x-ray facility who persuaded him to do it.
So the battle to get the job done began. First we tried the website because, heaven knows, no sane person would try to get through on the phone. But after entering all his details, and despite evidence to the contrary, the system decided Mr B didn’t exist and couldn’t have a myGov account.
In a moment of madness, we tried the phone. The first number yielded a polite message which may as well have been the sound of someone laughing as they sarcastically asked whether you
really thought you were going to get through.
The second number was more promising and after less than 10 minutes on hold we were connected. The call taker then spent a gallant half-hour trying to do what we had just failed at but