04 Health sur­vey shock

Hos­pi­tals fall short

Sunday Herald Sun - - News - SUE DUN­LEVY NA­TIONAL HEALTH RE­PORTER

AUS­TRALIA’S public and pri­vate hos­pi­tals have been found want­ing by a shock­ing sur­vey which re­veals pa­tients are be­ing left in pain and of­ten get no help go­ing to the toi­let.

Half of all pa­tients in public hos­pi­tals and one in three pa­tients in pri­vate hos­pi­tals say they were left in pain, a na­tional Med­ibank pa­tient sur­vey has found.

Fewer than half the pa­tients in public hos­pi­tals got help with a bed­pan or go­ing to the toi­let as soon as they wanted.

In pri­vate hos­pi­tals, four in 10 pa­tients did not get help with the toi­let when needed.

Med­ibank sur­veyed more than 11,000 of its mem­bers who had a hos­pi­tal ad­mis­sion be­tween July 2016 and July 2017 — ask­ing them 31 ques­tions about their care.

It wants to use the sur­vey to drive im­prove­ments in pa­tient care and give mem­bers the in­for­ma­tion they need to choose the best hos­pi­tals.

To date only ag­gre­gate data is avail­able but within 12 months the scores will be pro­vided to Med­ibank mem­bers on a hos­pi­tal by hos­pi­tal ba­sis.

“These find­ings re­veal a dis­turb­ing level of poor and even un­safe care and should not be tol­er­ated by any hos­pi­tal,” a spokesman for the Con­sumer’s Health Fo­rum said.

“Now we need to see the re­lease of in­di­vid­ual hos­pi­tals’ per­for­mance fig­ures to drive bet­ter pa­tient care, along with more in­for­ma­tion on pa­tient treat­ments out­comes,” he said.

The sur­vey found: ONLY half of all pa­tients say they got help when the pushed the nurse call but­ton; MEDICINE side ef­fects were not prop­erly ex­plained by staff to two in three pa­tients in both public and pri­vate hos­pi­tals; THE pur­pose for tak­ing each of their med­i­ca­tions was un­der­stood by only 55 per cent of pa­tients; ONLY half of all pa­tients rated the area around their room as al­ways quiet at night; 70 per cent say nurses lis­tened care­fully and ex­plained things well.

Med­ibank’s Group ex­ec­u­tive An­drew Wil­son said the data would even­tu­ally be com­par­a­tive. The ex­er­cise was about ed­u­cat­ing the public on what they should ex­pect from a hos­pi­tal visit, he said.

Clock­wise from above, Hugh Bow­man with Winx par­towner Deb­bie Kepi­tis; Bow­man and Winx; Emily Knowles and Lau­ren Frazer try the ‘Winx’ cock­tail; Winx fans Lloyd Menz and daugh­ter An­gela. Pic­tures: GETTY IM­AGES, JA­SON

ED­WARDS Rich­mond play­ers (from left) Dion Pres­tia, Jack Gra­ham, Jack Riewoldt, Shaun Grigg and Nathan Broad throw their sup­port be­hind Winx dur­ing the run­ning of the Turn­bull Stakes. Pic­ture: JA­SON ED­WARDS

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