Shops hurt by outage
TASMANIAN businesses were forced to turn away some irate customers when EFTPOS and ATM transactions failed due to a nationwide Telstra outage.
The troubled telco blamed an issue with a third party for the outage, which affected thousands of Australians, from travellers and shoppers to small businesses.
The outage, which began on Friday and was resolved by 12.30pm yesterday, prevented some EFTPOS and ATM transactions, saw taxi drivers refuse travel to anyone unable to pay with cash, businesses turn away customers, and hotels allow travellers to check in without leaving deposits.
Steve Perrin, who manages A Bit Curious at Centrepoint in Hobart, said some of his customers reacted angrily when they were told they couldn’t pay using EFTPOS.
“It was pretty bad yesterday [Friday],” Mr Perrin said.
“The EFTPOS machine was out for the majority of the day. Some people walked out. We tried to explain what had happened, [but] not many people have cash on them these days and I can’t blame them for being angry.”
He said they’d made only about “one third of our budget for the day”.
Shop assistant Sarah Baker, of Noni B at Centrepoint in Hobart, said the women’s clothing store had likewise suffered as a result of the outage. The shop’s EFTPOS machine failed on Friday and was out until midyesterday morning.
“It’s been a big issue for us,” Ms Baker said. “We had people walk out. We’ve probably lost about $1000 in sales.”
Nationally, the outage resulted in many ATMs being drained of cash, and drivers of internet-connected cars unable to access services, including maps and music.
A spokesman for Telstra said the outage affected its 3G machine-to-machine data services. “The issue in a vendor’s network resulted in intermittent authentication of devices which prevented some of them connecting to the network,” he said.
The Telstra spokesman said affected customers would have to apply for compensation for the two-day outage individually.
LOST SALES: Susan Baker at work at Noni-B in Centrepoint.