Stress lev­els push staff from Ja­para

Sunshine Coast Daily - - NEWS -

A CUR­RENT nurs­ing staff mem­ber of a Sun­shine Coast aged care fa­cil­ity has spo­ken out against the com­pany with al­le­ga­tions that res­i­dents are be­ing ne­glected due to cost-cut­ting mea­sures.

Speak­ing on the con­di­tion of anonymity out of fear of the im­pact on her em­ploy­ment, she said staff cuts at the Ja­para Noosa Aged Care Home in Te­wantin meant em­ploy­ees and res­i­dents were suf­fer­ing.

An­other woman, Yana Vonta has re­cently come for­ward with the story of her mother, Draga Holzl, who suf­fered al­leged ne­glect and a se­ries of falls at the cen­tre be­fore her death in 2016.

In her last se­ri­ous fall, Draga suf­fered a cut to the head, bruis­ing and a frac­tured eye socket with the Aged Care Com­plaints Com­mis­sioner find­ing she had not re­ceived care ap­pro­pri­ate to her needs.

Ja­para state gen­eral man­ager Rus­sell Sciber­ras said many of Yana’s con­cerns about her mother re­lated to Profke Aged Care, which owned the home un­til De­cem­ber 2015.

The em­ployee said staff ra­tios at the cen­tre meant staff were work­ing “ex­tra hard” and longer than they should.

“The stress lev­els are ex­tremely high with all the staff,” she said. “You have staff do­ing dou­ble shifts all the time. “The morale is just so low at the mo­ment and we just feel like there’s no­body there to sup­port us.”

De­spite the con­di­tions, she said many of the staff were there be­cause they wanted to help peo­ple.

“You love what you do, you love car­ing for them and you want to make a dif­fer­ence.”

In re­sponse to em­ployee con­cerns, Mr Sciber­ras strongly de­nied the claims. He said 68 staff had been em­ployed over the past 12 months in­clud­ing reg­is­tered and en­rolled nurses.

“Ja­para Health­care is enor­mously proud of the in­vest­ment we have made in staffing and fa­cil­i­ties over the last three years to en­sure that res­i­dents of Noosa Ja­para en­joy a top-qual­ity liv­ing en­vi­ron­ment and the high­est stan­dards of care.

“The qual­ity of the care we pro­vide at Ja­para Noosa has been in­de­pen­dently ver­i­fied by the Fed­eral Gov­ern­ment. The Aus­tralian Aged Care Qual­ity Agency has as­sessed Noosa Ja­para against the 44 manda­tory aged care stan­dards and awarded it the high­est three-year ac­cred­i­ta­tion.”

The nurs­ing staff mem­ber took is­sue with Mr Sciber­ras’ as­ser­tion and said three other women were on leave due to the stress of the job.

A for­mer staff mem­ber, also speak­ing anony­mously, mir­rored the claims and said when Ja­para took over the cen­tre in 2015, nurs­ing staff were se­verely cut back lead­ing to “re­ally bad” pa­tient ra­tios.

“I would prob­a­bly say the lack of staff and the ne­glect is pretty bad. You’ll have peo­ple sit­ting in their dirty pads for hours.

“Prob­a­bly the worst thing I’ve seen is the way nurses – be­cause they’re so busy – have to roughly shower and dress peo­ple to get their work done.”

But, on spe­cial oc­ca­sions the res­i­dents are glammed up so their fam­i­lies are none the wiser.

“A lot of the fam­i­lies are kind of obliv­i­ous,” the for­mer worker said.

Newspapers in English

Newspapers from Australia

© PressReader. All rights reserved.