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If you live in a se­lect few sub­urbs of Lon­don and plan to use the non-emer­gency na­tional med­i­cal helpline (111), you might find your­self deal­ing with a chat­bot. The Na­tional Health ser­vice plans to test an AI chat­bot app on 1.2 mil­lion Lon­don res­i­dents in or­der to see if the bot can work out what might be wrong with the call­ers. It will ask for symp­toms and cross reference them against a data­base to hope­fully cat­e­gorise the ur­gency of the ail­ment and ad­vise call­ers how to pro­ceed.

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