Slow NBN speeds: ACCC puts Aussie telcos ‘on notice’
DELIVER PROMISED SPEEDS OR FACE LEGAL ACTION, PROVIDERS WARNED.
THE AUSTRALIAN COMPETITION and Consumer Commission (ACCC) is preparing legal action against the four major Aussie telcos for selling high-speed NBN packages that have failed to deliver on their speed promises. The ACCC has repeatedly warned the Australian telcos about selling products that promise an ‘up to’ speed if those speeds can’t be achieved, but has so far not taken any specific actions against the telcos. Now, however, ACCC chairman Rod Sims has warned that service providers could find themselves in court by the end of the year if they continue to deliver speeds that are lower than advertised.
When advertising NBN packages, Mr Sims said that the telcos have been asked to use the term ‘typical’ rather than ‘up to’ when referring to peak-time speeds. And although all telcos are subject to Australia’s consumer laws, Mr Sims said the Commission will target the bigger players, specifically Telstra, Optus, TPG and Vocus. “They have been put on notice and some of them know that they are subject to investigation by us,” he said.