Slow NBN speeds: ACCC puts Aussie tel­cos ‘on no­tice’

DE­LIVER PROMISED SPEEDS OR FACE LE­GAL AC­TION, PROVIDERS WARNED.

TechLife Australia - - HOTSPOT - [ SHARMISHTA SARKAR ]

THE AUS­TRALIAN COM­PE­TI­TION and Con­sumer Com­mis­sion (ACCC) is pre­par­ing le­gal ac­tion against the four ma­jor Aussie tel­cos for selling high-speed NBN pack­ages that have failed to de­liver on their speed prom­ises. The ACCC has re­peat­edly warned the Aus­tralian tel­cos about selling prod­ucts that prom­ise an ‘up to’ speed if those speeds can’t be achieved, but has so far not taken any spe­cific ac­tions against the tel­cos. Now, how­ever, ACCC chair­man Rod Sims has warned that ser­vice providers could find them­selves in court by the end of the year if they con­tinue to de­liver speeds that are lower than ad­ver­tised.

When ad­ver­tis­ing NBN pack­ages, Mr Sims said that the tel­cos have been asked to use the term ‘typ­i­cal’ rather than ‘up to’ when re­fer­ring to peak-time speeds. And although all tel­cos are sub­ject to Aus­tralia’s con­sumer laws, Mr Sims said the Com­mis­sion will tar­get the big­ger play­ers, specifically Tel­stra, Op­tus, TPG and Vo­cus. “They have been put on no­tice and some of them know that they are sub­ject to in­ves­ti­ga­tion by us,” he said.

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