Connecting to the NBN should now become a whole lot easier
ACMA LAYS DOWN NEW RULES FOR TELCOS.
NEW RULES HAVE been laid down by the Australian Communications and Media Authority (ACMA) that every telco now has to follow after the government body conducted research into the state of the NBN. It found that “almost one in six households moving to an NBN service was left without a working connection for more than a week” and “for almost one in ten households, the interruption was for more than two weeks”.
To fix the migration hiccoughs, ACMA now requires all telcos to conduct a line test to ensure a customer’s NBN connection is working after installation and also verify that the existing copper wire used to connect the customer to the NBN is capable of delivering the maximum speeds specified in the chosen plan. They must also offer an interim service or make other acceptable provisions for customers where the new NBN service isn’t working and cannot be fixed within three days. Besides that, telcos are now also obligated to give consumers the information they need to choose an NBN plan that works for them and resolve any consumer complaints swiftly, even if it means involving other companies in the NBN supply chain if necessary.