Con­nect­ing to the NBN should now be­come a whole lot eas­ier

TechLife Australia - - THE WALL - [ SHARMISHTA SARKAR ]


NEW RULES HAVE been laid down by the Aus­tralian Com­mu­ni­ca­tions and Me­dia Author­ity (ACMA) that ev­ery telco now has to fol­low af­ter the govern­ment body con­ducted re­search into the state of the NBN. It found that “al­most one in six house­holds mov­ing to an NBN ser­vice was left without a work­ing con­nec­tion for more than a week” and “for al­most one in ten house­holds, the in­ter­rup­tion was for more than two weeks”.

To fix the mi­gra­tion hic­coughs, ACMA now re­quires all tel­cos to con­duct a line test to en­sure a cus­tomer’s NBN con­nec­tion is work­ing af­ter in­stal­la­tion and also ver­ify that the ex­ist­ing cop­per wire used to con­nect the cus­tomer to the NBN is ca­pa­ble of de­liv­er­ing the max­i­mum speeds spec­i­fied in the cho­sen plan. They must also of­fer an in­terim ser­vice or make other ac­cept­able pro­vi­sions for cus­tomers where the new NBN ser­vice isn’t work­ing and can­not be fixed within three days. Be­sides that, tel­cos are now also ob­li­gated to give con­sumers the in­for­ma­tion they need to choose an NBN plan that works for them and re­solve any con­sumer com­plaints swiftly, even if it means in­volv­ing other com­pa­nies in the NBN sup­ply chain if nec­es­sary.

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