Learn from conflicts
CONFLICT can cause productivity, relationship and operational problems in the workplace but workers can take a positive from the experience and l earn s omething new, an organisational expert says.
HR Development At Work Transforming Conflict coach Samantha Smith says developing emotional intelligence can help people avoid accidentally triggering or pushing the wrong buttons of others.
She has four tips for employees of any level to develop an awareness and help manage, overcome and prevent work conflict:
clear about what is most important to you. It enables a worker to navigate through their conflict situations while maintaining their respect and integrity.
what is important to a conflicting party by determining what they need to feel safe physically but more importantly emotionally, in the workplace.
People blame and get aggressive when they feel threatened.
If a worker feels that it is not acceptable to have their feelings, they will automatically act to defend their right to feel them.
that the other person involved in a conflict is someone who wants to feel good about themselves or a situation, just as much as you do. Conflicting parties often just see different parts of the whole picture.
Understanding that the other party is an intelligent person and is not the enemy can help a worker to approach them with respect, which encourages them to return it.
conflict as an opportunity to learn something new.
It allows a worker to regain a sense of empowerment, even if the experience of the conflict is not pleasant or easy to handle.