Investing in the forgotten heroes
Support those who are caught in the middle, Cara Jenkin reports
In many cases, if these middle managers participated in formal training and development they would be exposed to new ideas and, possibly, better ways of operating that would enable them to be more effective and spend more time working on the things that really matter instead of drowning in the day-to-day grind.’’
Ryan says 70 per cent of corporate learning occurs from on-the-job experiences, tasks and problem-solving and 20 per cent from feedback, mentoring, coaching and reading. As such, he urges employers to look outside formal training to support middle managers.