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ANNE-MARIE DOLAN HR Leader, Aus­tralian Hu­man Re­sources In­sti­tute

WHILE a qual­i­fi­ca­tion is de­sired or re­quired for some roles, it is not al­ways es­sen­tial. Ex­pe­ri­ence is of­ten seen by em­ploy­ers as im­por­tant and, in some cases, more im­por­tant than a qual­i­fi­ca­tion. Sum­marise the key as­pects of the roles you have held, in­clud­ing ar­eas of re­spon­si­bil­ity. You may wish to out­line any projects you were suc­cess­ful in com­plet­ing, pro­ce­dures or pro­cesses you im­ple­mented and any recog­ni­tion you re­ceived dur­ing your em­ploy­ment, such as em­ployee of the month. Pre­pare vari­a­tions of your CV high­light­ing dif­fer­ent as­pects of ex­pe­ri­ence. IF THE job de­scrip­tion does not spec­ify re­quired qual­i­fi­ca­tions, your ex­pe­ri­ence and track record may well be enough to score you the role. If the po­si­tion re­quires qual­i­fi­ca­tions you don’t pos­sess, it’s im­por­tant not to shy away from this. If the in­ter­viewer asks about ex­ist­ing qual­i­fi­ca­tions, be hon­est and trans­par­ent. Try to shift the fo­cus back to your demon­strated track record and show them how your rel­e­vant ex­pe­ri­ence makes up for any short­falls they feel you may have. In­stead of try­ing to gloss over any gaps in your re­sume, prove your value ir­re­spec­tive of th­ese holes. AS­SUM­ING a role has no manda­tory re­quire­ments for a qual­i­fi­ca­tion (eg. doc­tors, lawyers and teach­ers), most or­gan­i­sa­tions will rank ex­pe­ri­ence, ex­po­sure and ed­u­ca­tion, in that or­der. It’s im­por­tant to be able to demon­strate the value your ex­pe­ri­ence can de­liver. This is best done by cre­at­ing a se­ries of achieve­ment state­ments in­cor­po­rated into your re­sume. For ex­am­ple: ‘‘ Re­duced cus­tomer com­plaint res­o­lu­tion time by 25 per cent through the in­tro­duc­tion of tech­ni­cal train­ing to all front­line sup­port staff.’’ Ef­fec­tively demon­strate the value you will bring. EX­PE­RI­ENCE and qual­i­fi­ca­tions are val­ued to vary­ing de­grees, de­pend­ing on the job and con­text. In many roles – such as ad­min­is­tra­tive, sales, re­tail, un­skilled and even man­age­rial – ex­pe­ri­ence will be con­sid­ered favourably if you can demon­strate the skills and ex­per­tise you have de­vel­oped. Iden­tify tech­ni­cal and pro­fes­sional skills and knowl­edge, such as ef­fi­cient man­age­ment of time and tasks, un­der­stand­ing cus­tomer be­hav­iour and ex­pec­ta­tions, savvy about of­fice pol­i­tics, prob­lem solv­ing and ef­fec­tive lead­er­ship. A track record of suc­cess will be cru­cial.

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