A saga of ser­vic­ing

The Advertiser - Motoring - - ROADSIDE ASSIST - Ian Thresher, email John Cos­grove, email David McIn­tosh, email San­dra McMeekin, email Brid­get Pearce, email

The soon-to-be-re­leased Subaru XV re­quires ser­vic­ing at 12 months or 12,500km. Mean­while, own­ers of ve­hi­cles such as the Forester (like me) are stuck with high an­nual costs to drive 10,000km-12,000km but pay for two ser­vices a year. The owner’s man­ual that comes with the Forester ac­tu­ally out­lines a main­te­nance sched­ule based on 12 months/12,500km but Subaru Aus­tralia ap­par­ently doesn’t trust the oil that goes in the Forester or is look­ing af­ter the deal­ers’ ser­vice rev­enue. Come on Subaru Oz, it’s 2017. This is be­com­ing a bit of a saga, as the new gen­er­a­tion of Subarus — first Im­preza, soon the XV — have a new me­chan­i­cal pack­age with a dif­fer­ent ser­vice sched­ule from Japan. Japan, not Aus­tralia, set the un­der­whelm­ing sched­ule for pre­vi­ous-gen­er­a­tion cars but this seems to be chang­ing.


Re pro­tect­ing your trade-in value. My last three trade-ins were never tested by the deal­ers. They were only in­ter­ested in the build date and kilo­me­tres. I even did a deal for a Jeep over the phone, sight un­seen. On an­other topic, you should have more info on head­lights in your tests as many drivers have poor vi­sion. The rise of the in­ter­net has changed the sit­u­a­tion on trade-in re­search and also pri­vate sales. I’m well aware of the short­com­ings of most head­lights and re­cently gave a big thumbs-up to the Suzuki Ig­nis and its LED lamps.


Does Mazda have any plans to put the mo­tor from the CX-9 into the Mazda6 to add a bit of per­for­mance to an oth­er­wise fine car? It could be in the plan for the next cou­ple of years if you read be­tween the lines of this of­fi­cial com­ment from Karla Leach of Mazda Aus­tralia: “There are no im­me­di­ate plans for an en­gine change to the Mazda6. How­ever Mazda Aus­tralia would be very in­ter­ested in this if it were to be­come a pro­duc­tion re­al­ity.”


When will the new small SUV Hyundai be avail­able? I saw the new baby, which is smaller than the Tuc­son, test­ing at the Hyundai prov­ing ground ear­lier this year and ex­pect it to here by about Septem­ber.


I bought my 2006 Kia Car­ni­val in 2012 and have re­cently had a very neg­a­tive ex­pe­ri­ence with Kia. I had booked a ser­vice but the dealer called and said they would not ser­vice my ve­hi­cle due to the mo­tor be­ing sludged up, which was sur­pris­ing as the ve­hi­cle had been in at Kia for work in the last 12 months. The ser­vice de­part­ment told me I had two op­tions: re­place the en­gine or get the en­gine washed-out. They went ahead and re­placed the starter bat­tery, for which I was charged $258.60. I then had the car ser­viced by some­one who was happy to give me op­tions in re­gards to the sludge. I ab­so­lutely adore my Kia but I am so bit­terly dis­ap­pointed and con­fused that Kia ab­so­lutely want no part of my ve­hi­cle. I have re­ceived re­sults of a com­pre­hen­sive re­view of your case at Kia Mo­tors Aus­tralia, show­ing a lack of ser­vic­ing for sev­eral years, in­clud­ing more than 60,000km with­out

Subaru XV: New plat­form has longer ser­vice in­ter­vals; VW Pas­sat, right

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