Not im­pressed

The Advertiser - - LETTERS -

MY wife and I have had the op­por­tu­nity to visit a friend in the new Royal Ade­laide Hos­pi­tal. We were im­pressed by the fab­ric but un­der­whelmed by the re­cep­tion.

We needed to get di­rec­tions from the En­quiry Desk.

The desk was not sign­posted — there were sev­eral pos­si­ble “sta­tions” in the main foyer which could have been what we were seek­ing.

When a Spot­less em­ployee di­rected us to the ap­pro­pri­ate place, at 2.30pm, it was ini­tially unat­tended.

Two young men in red shirts who were meant to be pro­vid­ing di­rec­tions had no idea where we should go to our friend’s ward.

Once the re­spon­si­ble staff mem­ber re­turned, she had great dif­fi­culty un­der­stand­ing our re­quest and seemed un­fa­mil­iar with ac­cess­ing the com­puter data base.

Once she fi­nally lo­cated our friend’s name, she needed to re­fer to some printed ma­te­rial with which she also seemed un­fa­mil­iar to pro­vide di­rec­tions to the ward.

When we reached the ward, there was no ob­vi­ous place that we could go to ask whether we could visit our friend — the desk near­est the ward en­trance was also unat­tended.

We were also at no time ac­costed by ward staff to find out why we were there.

We even­tu­ally found our friend be­ing wheeled into the ward on a trol­ley from a very de­layed in­ves­ti­ga­tion.

We were not im­pressed with the “front of house”’ at nRAH — surely the hos­pi­tal should be do­ing bet­ter in this im­por­tant pub­lic re­la­tions do­main.

LIN­DON WING, For­mer Dean, Flin­ders Univer­sity

School of Medicine. own en­ter­tain­ers play­ing at our own foot­ball fi­nal. En­joy the bonuses and self con­grat­u­la­tions. JACK NI­CHOL­SON, Seaton. be a very ex­cit­ing time to be in­volved. B. BROAD­BENT, Red­wood Park.

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