MY wife and I have had the opportunity to visit a friend in the new Royal Adelaide Hospital. We were impressed by the fabric but underwhelmed by the reception.
We needed to get directions from the Enquiry Desk.
The desk was not signposted — there were several possible “stations” in the main foyer which could have been what we were seeking.
When a Spotless employee directed us to the appropriate place, at 2.30pm, it was initially unattended.
Two young men in red shirts who were meant to be providing directions had no idea where we should go to our friend’s ward.
Once the responsible staff member returned, she had great difficulty understanding our request and seemed unfamiliar with accessing the computer data base.
Once she finally located our friend’s name, she needed to refer to some printed material with which she also seemed unfamiliar to provide directions to the ward.
When we reached the ward, there was no obvious place that we could go to ask whether we could visit our friend — the desk nearest the ward entrance was also unattended.
We were also at no time accosted by ward staff to find out why we were there.
We eventually found our friend being wheeled into the ward on a trolley from a very delayed investigation.
We were not impressed with the “front of house”’ at nRAH — surely the hospital should be doing better in this important public relations domain.
LINDON WING, Former Dean, Flinders University
School of Medicine. own entertainers playing at our own football final. Enjoy the bonuses and self congratulations. JACK NICHOLSON, Seaton. be a very exciting time to be involved. B. BROADBENT, Redwood Park.