Slip through the net
RESIDENTS in Ellenbrook, Swan Valley and the Hills are suffering from slow broadband service and poor mobile reception and are calling for the telecommunications industry to be held to account.
Swan Hills MLA Jessica Shaw said she had residents and business owners constantly contacting her to complain about poor internet and mobile phone coverage.
She said the issue was electorate-wide and was concerning coming into bushfire season.
“It’s one of the most common issues raised with me,” she said.
“We’re waiting an eternity for NBN and our phone coverage is dreadful.
“Homes and lives are at risk, especially during bushfire season, and we need telecommunications (companies) to understand and act during incidents”
She said there was a serious threat of bushfires for residents in the Hills and internet and phone reception was a part of preparing for the upcoming season.
“I have raised it with Telstra on behalf of my constituents and I am also personally affected by it as a Mt Helena resident,” she said
“Businesses in Ellenbrook tell me they have poor internet coverage, which is impacting their ability to run their business or for students to do their homework.”
Telecommunications Industry Ombudsman Judi Jones said there was dissatisfaction in coverage across Perth.
“It doesn’t seem to be any single factor,” she said.
“There’s nothing that’s a standout issue.
“You look at landline, mobile, internet; all of those are up.”
Federal Communications Minister Mitch Fifield said construction of the NBN was scheduled to start in the Hills and Ellenbrook in the third quarter of 2018.
Mr Fifield said part of Swan View was under construction and parts of Midland were ready for service.