Looking outside the box for best trainers
EXTERNAL training trumps in-house training in Australian workforces, business leaders and managers believe.
Leadership Management Australia’s Leadership, Employment and Direction (LEAD) Survey finds training undertaken internally but conducted by external trainers is the preferred method of 34 per cent of leaders and 41 per cent of managers.
Meanwhile training both undertaken externally and provided by an external trainer was the first choice of 35 per cent of leaders and 32 per cent of managers.
Comparatively, only about one in five from each group thought internal training conducted by company staff was the best way to go. Employee responses to the survey followed the same trend of their superiors.
LMA chief executive Andrew Henderson says externally provided training, whether delivered in house or externally, has increased in perceived effectiveness and benefit since LEAD surveys began 15 years ago.
He says external trainers are often seen to be more professional than company staff.
“They can bring external knowledge and experience to bear on the training and deal with questions and issues in an impartial way,” he says.
“Many participants see that the engagement with an external expert adds greater impact to the message. Participants are more inclined to be open in discussion and value what is learned.”
Another finding from the survey was a gap between how leaders and managers perceive their relationship with employees compared with the employees themselves.
Although 91 per cent of leaders feel they often understand the issues their workers face, only 70 per cent of workers agreed. Almost all leaders (97 per cent) say they are often interested in employee views but fewer (73 per cent) staff see it that way.
“The extent to which employees see their managers seldom or never exhibiting these behaviours has in fact been shrinking (from 27-40 per cent to the current 23-30 per cent) but there remains considerable room for improvement,” the report reads.
“Simply putting aside time each day or each week to . . . take in the views of and seek to understand your people and support them will create deeper connections and trust.”