Look­ing out­side the box for best train­ers

The Courier-Mail - Career One - - Learning Curve -

EX­TER­NAL train­ing trumps in-house train­ing in Aus­tralian work­forces, busi­ness lead­ers and man­agers be­lieve.

Lead­er­ship Man­age­ment Aus­tralia’s Lead­er­ship, Em­ploy­ment and Di­rec­tion (LEAD) Sur­vey finds train­ing un­der­taken in­ter­nally but con­ducted by ex­ter­nal train­ers is the pre­ferred method of 34 per cent of lead­ers and 41 per cent of man­agers.

Mean­while train­ing both un­der­taken ex­ter­nally and pro­vided by an ex­ter­nal trainer was the first choice of 35 per cent of lead­ers and 32 per cent of man­agers.

Com­par­a­tively, only about one in five from each group thought in­ter­nal train­ing con­ducted by com­pany staff was the best way to go. Em­ployee re­sponses to the sur­vey fol­lowed the same trend of their su­pe­ri­ors.

LMA chief ex­ec­u­tive An­drew Hen­der­son says ex­ter­nally pro­vided train­ing, whether de­liv­ered in house or ex­ter­nally, has in­creased in per­ceived ef­fec­tive­ness and ben­e­fit since LEAD sur­veys be­gan 15 years ago.

He says ex­ter­nal train­ers are of­ten seen to be more pro­fes­sional than com­pany staff.

“They can bring ex­ter­nal knowl­edge and ex­pe­ri­ence to bear on the train­ing and deal with ques­tions and is­sues in an im­par­tial way,” he says.

“Many par­tic­i­pants see that the en­gage­ment with an ex­ter­nal ex­pert adds greater im­pact to the mes­sage. Par­tic­i­pants are more in­clined to be open in dis­cus­sion and value what is learned.”

An­other find­ing from the sur­vey was a gap be­tween how lead­ers and man­agers per­ceive their re­la­tion­ship with em­ploy­ees com­pared with the em­ploy­ees them­selves.

Al­though 91 per cent of lead­ers feel they of­ten un­der­stand the is­sues their work­ers face, only 70 per cent of work­ers agreed. Al­most all lead­ers (97 per cent) say they are of­ten in­ter­ested in em­ployee views but fewer (73 per cent) staff see it that way.

“The ex­tent to which em­ploy­ees see their man­agers sel­dom or never ex­hibit­ing th­ese be­hav­iours has in fact been shrink­ing (from 27-40 per cent to the cur­rent 23-30 per cent) but there re­mains con­sid­er­able room for im­prove­ment,” the re­port reads.

“Sim­ply putting aside time each day or each week to . . . take in the views of and seek to un­der­stand your peo­ple and sup­port them will cre­ate deeper con­nec­tions and trust.”

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