EXPERT DR NERIDA HILLBERG
DIRECTOR OF PSYCHOLOGY, FERRIS MANAGEMENT CONSULTANTS
Workplace etiquette is essential to a positive organisational culture and climate. Your colleague is being disrespectful and should leave such behaviour at home. Some tips for effectively managing difficult conversations include: be polite yet direct; let them know how the situation is impacting you; stick to the facts and remain calm; make a suggestion about your desired outcome; seek their agreement.