EX­PERT DR NERIDA HILL­BERG

DI­REC­TOR OF PSY­CHOL­OGY, FER­RIS MAN­AGE­MENT CON­SUL­TANTS

The Courier-Mail - Career One - - Job Focus -

Work­place eti­quette is essen­tial to a pos­i­tive or­gan­i­sa­tional cul­ture and cli­mate. Your col­league is be­ing dis­re­spect­ful and should leave such be­hav­iour at home. Some tips for ef­fec­tively manag­ing dif­fi­cult con­ver­sa­tions in­clude: be po­lite yet di­rect; let them know how the situation is im­pact­ing you; stick to the facts and re­main calm; make a sug­ges­tion about your de­sired out­come; seek their agree­ment.

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