BE­HAV­ING BADLY

UN­DER­STAND­ING THE PROB­LEM

The Courier-Mail - Career One - - News & Advice -

MELISSA Arm­strong, gen­eral man­ager of lead­er­ship train­ing and con­sult­ing com­pany GoldMind, rec­om­mends bosses who think they might be bul­ly­ing their staff with­out re­al­is­ing it, at­tempt to bet­ter un­der­stand their teams.

The first step is to com­mu­ni­cate, be open to feedback from work­ers and be more ap­proach­able.

“Don’t be de­fen­sive,” she says. “In­vest in un­der­stand­ing what makes the peo­ple you lead tick – their think­ing process and per­son­al­ity – then you need to change your style ac­cord­ingly.”

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