Tiffany Halcoop, service manager, Gold Coast Chrysler Jeep Dodge
WHAT DO YOU DO?
My role in the service department is overall accountability for vehicle services and repairs completion in accordance with manufacturer requirements. Fix it right first time, every time. It’s my job to ensure customers’ needs are met or exceeded during every visit to the service department. We are always looking for “the pickle” for our customers, to earn that 10/10 feedback. I look after the service frontline personnel, technicians and apprentices in my team here at Gold Coast Chrysler, Jeep, Dodge and Gold Coast Fiat/Alfa Romeo.
WHAT ARE YOU STUDYING?
I completed a Certificate III in Light Vehicle Mechanical Technology via apprenticeship. I’m about to complete my second apprenticeship, a Certificate III in Automotive Electrical Technology. I wanted to expand the knowledge I have gained from 10-plus years in the industry, which will add value to my role and help me at home fixing my own cars. I was able to shave 2½ years off my studies with prior learning.
EXPLAIN YOUR INTEREST IN CARS...
I’m a drift car racer. I can’t help sliding in a rear-wheel-drive car. Oversteer is my friend. We do this in tandems and groups, with the cars being close to, rather than faster than, one another. You also need to know how to fix cars.
BEST ADVICE FOR OTHERS?
Find a great employer who is willing to give you the opportunity to complete an apprenticeship.
GOOD OIL: Tiffany Halcoop is employed as a service manager. Picture: RICHARD WALKER