Insurance policy doesn’t hold water
A MAJOR water retailer is offering its customers insurance against high bills from hidden water leaks, despite it and other utilities already offering concessions and rebates.
Unitywater, which services Sunshine Coast, Noosa and Moreton Bay, offers the service, despite being responsible for notifying a customer of concealed leaks and already offering a “one-off” rebate if the problem occurs.
Under the service, if a resi- dent has a concealed leak that results in a high water bill, the insurance will pay for half the bill and the cost of any repairs.
But the Customer Water and Wastewater Code already requires water retailers to offer a concession in the case of leaks, although the utility is able to set the discount amount and how frequently it can be claimed.
Water retailers are not responsible for leaks, damage or repairs to pipes on a resident’s property. Unitywater’s existing rebate is a 50 per cent discount on the water, which can only be claimed once.
The water bill concession included in the insurance is the same as Unitywater’s existing rebate, although it can be claimed more than once, and it also pays for any repairs.
Unitywater retail services boss Judy Bailey said the insurance was optional: “We do not intend to push people into buying this insurance.”