NBN feels need to show speed

The Courier-Mail - - NEWS -

AUS­TRALIANS might fi­nally dis­cover their true down­load speeds af­ter the com­pany be­hind the roll­out of the Na­tional Broad­band Net­work re­vealed it was “con­sid­er­ing” the re­lease of se­cret house­hold speed es­ti­mates hid­den from the pub­lic un­til now.

The NBN Co’s dis­clo­sure comes just a week af­ter Tel­stra and Op­tus ad­mit­ted they had un­fairly charged NBN users for in­ter­net speeds they could not pos­si­bly re­ceive.

Both com­pa­nies will is­sue re­funds to tens of thou­sands of NBN users.

NBN Co chief ex­ec­u­tive Bill Morrow, speak­ing at the com­pany’s fi­nan­cial re­sults up­date, said he recog­nised some con­sumers were still ex­pe­ri­enc­ing frus­tra­tion when con­nect­ing to the na­tional net­work and “it’s go­ing to take months to iron out much of the is­sues”.

To al­le­vi­ate frus­tra­tion around in­ter­net speed ex­pec­ta­tions, Mr Morrow said the com­pany was con­sid­er­ing whether to pub­lish its list of “the­o­ret­i­cal” in­ter­net speeds each house or busi­ness in Aus­tralia could achieve, which could range from a top down­load speed of 25 megabits per sec­ond to four times that.

The in­for­ma­tion is cur­rently pro­vided only to in­ter­net ser­vice providers, and is checked once a prop­erty is con­nected to the NBN. JENNIFER DUD­LEY-NI­CHOL­SON

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