Driv­ers eat out on a loop­hole

The Courier-Mail - - NEWS - THOMAS MOR­GAN

UBER Eats driv­ers are us­ing a loop­hole in the pop­u­lar app to score them­selves free food, a Bris­bane restau­ra­teur claims.

Shra­van Gau­tam, who owns Char­boys in Ed­ward St in the CBD, said he was fed up with Uber Eats, claim­ing some de­liv­ery driv­ers were us­ing a flaw in the app to scam meals.

He said Uber Eats driv­ers could see a cus­tomer’s or­der num­ber as soon as a job was as­signed, whether or not they ac­cepted. He said some driv­ers used this num­ber to col­lect food from restau­rants and then can­celled, rather than ac­cept­ing, the as­sign­ment, and made off with the food.

Mr Gau­tam said many cus­tomers had com­plained to Uber and his es­tab­lish­ment about meals fail­ing to ar­rive or ar­riv­ing with­out drinks.

“Be­cause driv­ers are the last peo­ple to han­dle the food, we don’t have con­trol,” he said. “There is no li­a­bil­ity on be­half of the driver.”

He said the loop­hole be­came ap­par­ent last year when Uber switched the rules on de­liv­ery fail­ures.

“Since the end of last year, Uber have been mak­ing all restau­rants li­able for half the cost of miss­ing items,” he said.

Uber had not re­sponded to a re­quest for com­ment last night.

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