Drivers eat out on a loophole
UBER Eats drivers are using a loophole in the popular app to score themselves free food, a Brisbane restaurateur claims.
Shravan Gautam, who owns Charboys in Edward St in the CBD, said he was fed up with Uber Eats, claiming some delivery drivers were using a flaw in the app to scam meals.
He said Uber Eats drivers could see a customer’s order number as soon as a job was assigned, whether or not they accepted. He said some drivers used this number to collect food from restaurants and then cancelled, rather than accepting, the assignment, and made off with the food.
Mr Gautam said many customers had complained to Uber and his establishment about meals failing to arrive or arriving without drinks.
“Because drivers are the last people to handle the food, we don’t have control,” he said. “There is no liability on behalf of the driver.”
He said the loophole became apparent last year when Uber switched the rules on delivery failures.
“Since the end of last year, Uber have been making all restaurants liable for half the cost of missing items,” he said.
Uber had not responded to a request for comment last night.