The Courier-Mail

11 Bosses boast of ho­tel iso ‘tri­umph’

- National Gallery · National Gallery of Art

The video also re­veals the job of lead­ing the en­tire ho­tel quar­an­tine team was given to a bu­reau­crat from Agricultur­e Vic­to­ria who ad­mit­ted it had re­quired them “to nav­i­gate through a process none of us had ever done be­fore”.

It shows that in ad­di­tion to Agricultur­e Vic­to­ria and Global Vic­to­ria, staff from Re­gional Roads Vic­to­ria and even the National Gallery of Vic­to­ria were pressed into the quar­an­tine pro­gram.

And it ex­plains how, af­ter a de­ci­sion by national cabi­net on Fri­day March 27 to cre­ate a ho­tel quar­an­tine sys­tem, staff from DJPR had lit­tle more than 24 hours to set it up be­fore pas­sen­gers be­gan ar­riv­ing on Sun­day morn­ing.

De­signed to lift spir­its in the bu­reau­cracy, Ms Serbest says in the video that ho­tel quar­an­tine had been “a re­ally in­ter­est­ing and com­plex project” that they would look back on as be­ing “re­ally re­ward­ing”.

“We’ve been able to re­ally lean-in and use the pas­sion­ate em­pa­thy that the Global Vic­to­ria team has to be able to pro­vide a re­ally great ser­vice to all of those peo­ple who are go­ing through quar­an­tine,” she says. It is un­der­stood some staff were em­bar­rassed by a promo-video pulled to­gether in the mid­dle of a cri­sis con­sum­ing their time and en­ergy.

An in­quiry overseen by for­mer judge Jen­nifer Coate is look­ing at the sit­u­a­tion.

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