11 Bosses boast of hotel iso ‘triumph’
The video also reveals the job of leading the entire hotel quarantine team was given to a bureaucrat from Agriculture Victoria who admitted it had required them “to navigate through a process none of us had ever done before”.
It shows that in addition to Agriculture Victoria and Global Victoria, staff from Regional Roads Victoria and even the National Gallery of Victoria were pressed into the quarantine program.
And it explains how, after a decision by national cabinet on Friday March 27 to create a hotel quarantine system, staff from DJPR had little more than 24 hours to set it up before passengers began arriving on Sunday morning.
Designed to lift spirits in the bureaucracy, Ms Serbest says in the video that hotel quarantine had been “a really interesting and complex project” that they would look back on as being “really rewarding”.
“We’ve been able to really lean-in and use the passionate empathy that the Global Victoria team has to be able to provide a really great service to all of those people who are going through quarantine,” she says. It is understood some staff were embarrassed by a promo-video pulled together in the middle of a crisis consuming their time and energy.
An inquiry overseen by former judge Jennifer Coate is looking at the situation.