FIND A TRADIE
HOW TO PITCH TO ONLINE SITES AND GET THE JOB DONE
Finding a good tradesperson used to be an exercise in patience.
After trawling the ads in the local paper or the yellow pages, you called someone up, explained your problem and, if you were really lucky, arranged a time for them to come out and quote.
If you were unsuccessful with your first call, you kept making calls, repeating yourself, until you found the right person.
Not any more.
Co-founder and CEO of online trade marketplace Hipages, David Vitek says those days have made way for a more streamlined system that puts the homeowner back in the driver’s seat.
“With the old way, sometimes you had to call 10 people and explain the same thing over and over again until you found someone who had the time, was capable of doing the work and was someone you felt comfortable with,” David says. “People don’t have time for that anymore.”
The shift to online shopping for services has mean that instead, the homeowner posts the problem they need fixed or the service they require and then waits for the appropriate person to respond.
While skill levels vary from site to site, Hipages specialises in services provided by qualified trades, such as plumbers and electricians, as well as skilled work which may not necessarily require qualifications, such as a handyman service.
He says they generally don’t provide for unskilled jobs, such as moving furniture from one side of the room to the other.
Any tradesperson listed on his site has already been vetted, David says.
“We check everyone on our platform to make sure they are licensed for the service they are providing and that they have an ABN (Australian Business Number),” he says. “We also monitor feedback from people who have used their services and if they are not satisfied, we will
To get started, most online trade services will request information about the proposed work, including the suburb you live in, the urgency of the job, the specifics of the problem, and what budget you might be working with. David says his business has recently added the option of uploading images to better illustrate the problem. “To make sure you get the right person, it’s a good idea to provide as much information as you can,” he says. “If you want to put in a new deck, tell them how big you want it and even what materials you had in mind to help with the quote.”
Waiting for quotes
Once you’ve submitted your inquiry, David says Hipages will connect you with three relevant tradies with a range of quotes.
At busy times of the year, such as the leadup to Christmas, sometimes sourcing the right trades can be difficult.
In the event that no one responds to your problem, David says the Hipages team may be able to help.
“If you have posted a job and you haven’t had a response, contact us,” he says.
“We will keep following it up — we’re your best chance of finding a tradesperson.”
Sometimes things don’t go to plan so that you’re unhappy with the outcome. If you find yourself in dispute with the tradesperson you’ve hired, David says you have options.
“It doesn’t happen very often but with 100,000 jobs coming through, sometimes things can go wrong,” he says.
“If you call our customer service staff, we have a mediation service available to help find a solution.
“Often it’s a communication breakdown which can be resolved fairly quickly. “
Only use licensed tradies with appropriate insurance.
Getting more than one quote will help your find the right person at the right price.