Face­book and In­sta­gram ser­vices re­stored af­ter ma­jor global dis­rup­tion

The Guardian Australia - - Technology / Sport - Harrison Jones

Face­book and In­sta­gram were of­fline to many users on Wed­nes­day af­ter­noon in what ap­peared to be a global con­nec­tion prob­lem.

The web­site Down De­tec­tor suggested users of both so­cial me­dia sites be­gan re­port­ing prob­lems at about 4pm, with Europe and North Amer­ica seem­ingly worst hit, though this could be due to time zones and the num­ber of Face­book users in dif­fer­ent re­gions.

By around 6pm, the num­ber of re­ported prob­lem had dropped to nor­mal lev­els.

A Face­book spokesper­son said: “Ear­lier today, a net­work­ing is­sue caused some peo­ple to have trou­ble ac­cess­ing Face­book ser­vices. We quickly in­ves­ti­gated and started restor­ing ac­cess within about an hour, and we have nearly fixed the is­sue for ev­ery­one. We’re sorry for the in­con­ve­nience.”

Com­put­ers, smart­phones and apps were all af­fected. Some users were able to ac­cess their ac­counts, with oth­ers sug­gest­ing only cer­tain parts of the web­sites were func­tion­ing. The in­stant mes­sag­ing ser­vice Mes­sen­ger ap­peared to have been un­af­fected.

Speak­ing dur­ing the out­age, a Face­book spokesper­son said the com­pany was “aware that some peo­ple are cur­rently hav­ing trou­ble ac­cess­ing Face­book and In­sta­gram”.

The prob­lems led to the hash­tag #Face­bookDown trend­ing glob­ally on Twit­ter.

Upon be­ing un­able to log in, some users were shown the mes­sage: “Face­book is down for re­quired main­te­nance right now, but you should be able to get back on within a few min­utes. In the mean­time, read more about why you’re see­ing this mes­sage. Thanks for your pa­tience as we im­prove the site.”

Face­book, which ac­quired In­sta­gram for $1bn (£758m) in 2012, has not pro­vided an of­fi­cial rea­son for the out­age, but ex­pects the is­sues to be re­solved shortly.

The Guardian un­der­stands that the is­sues are not thought to have been caused by any sus­pi­cious ac­tiv­ity.

Face­book, which ac­quired In­sta­gram for $1bn in 2012, has not pro­vided an of­fi­cial rea­son for the out­age. Pho­to­graph: Tom Dy­mond/Rex Fea­tures

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