NBN considers revealing secret speed estimates
AUSTRALIANS might finally discover what download speeds they can expect under the National Broadband Network after the company behind the rollout revealed it was “considering” whether to release secret household speed estimates.
The NBN Co’s disclosure comes just one week after Telstra and Optus admitted they had unfairly charged NBN users for internet speeds they could not possibly receive.
Both companies will issue refunds to tens of thousands of NBN users.
NBN Co chief executive Bill Morrow, speaking at the company’s financial results update, said he recognised some consumers were still experiencing frustration when connecting to the national network and “it’s going to take months to iron out much of the issues”.
To alleviate frustration around internet speed expectations, Mr Morrow said the company was considering whether to publish its list of “theoretical” internet speeds each house or business in Australia could achieve, which could range from a top download speed of 25 megabits a second to four times that amount.
The information is currently only provided to internet service providers, and is checked once a property is connected to the NBN.
“(Publishing this information is) something we have been considering discussing with the government, and even with the (retail service providers),” Mr Morrow said. “What we’re seeing as we evolve, the NBN needs to play a stronger role in that. It comes with mixed feelings from a lot of people because, again, we don’t want to confuse the consumer any more than they already are.”
Mr Morrow said the NBN Co was more likely to step in and publish the information if internet providers did not “volunteer to do this” themselves.
Both Telstra and Optus were forced to issue refunds to thousands of Australians being charged for NBN speeds that could not possibly be achieved following an investigation by the Australian Competition and Consumer Commission.
Telstra will issue refunds to 42,000 users. Optus said the company was “taking action to provide appropriate remedies”.