NBN con­sid­ers re­veal­ing se­cret house­hold speeds

The Observer - - NEWS - Jen­nifer Dud­ley-Ni­chol­son

AUS­TRALIANS might fi­nally dis­cover what down­load speeds they can ex­pect un­der the National Broad­band Net­work af­ter the com­pany be­hind the roll­out re­vealed it was “con­sid­er­ing” whether to re­lease se­cret house­hold speed es­ti­mates hid­den from the pub­lic un­til now.

The NBN Co’s dis­clo­sure comes just one week af­ter Tel­stra and Op­tus ad­mit­ted they had un­fairly charged NBN users for in­ter­net speeds they could not pos­si­bly re­ceive.

Both com­pa­nies will is­sue re­funds to tens of thou­sands of NBN users.

NBN Co chief ex­ec­u­tive Bill Mor­row, speak­ing at the com­pany’s fi­nan­cial re­sults up­date, said he recog­nised some con­sumers were still ex­pe­ri­enc­ing frus­tra­tion when con­nect­ing to the national net­work and “it’s go­ing to take months to iron out much of the is­sues”.

To al­le­vi­ate frus­tra­tion around in­ter­net speed ex­pec­ta­tions, Mr Mor­row said the com­pany was con­sid­er­ing whether to pub­lish its list of “the­o­ret­i­cal” in­ter­net speeds each house or business in Aus­tralia could achieve, which could range from a top down­load speed of 25 megabits per sec­ond to four times that amount.

Mr Mor­row said the NBN Co was more likely to step in and pub­lish the in­for­ma­tion if in­ter­net providers did not “vol­un­teer to do this”.

Both Tel­stra and Op­tus were forced to is­sue re­funds to thou­sands of Aus­tralians be­ing charged for NBN speeds they could not pos­si­bly achieve due to the tech­nol­ogy con­nected to their homes fol­low­ing an in­ves­ti­ga­tion by the ACCC.

Tel­stra will is­sue re­funds to 42,000 of its in­ter­net users, while an Op­tus spokes­woman said the com­pany was “tak­ing ac­tion to pro­vide ap­pro­pri­ate reme­dies” to cus­tomers the ACCC had iden­ti­fied as be­ing over­charged.

PHOTO: CON­TRIB­UTED

SE­CRET RE­VEALED: NBN con­trac­tors work on in­stal­la­tions

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