Hu­man cost of debt re­cov­ery ig­nored

The Saturday Paper - - Letters & Editorial -

The tragic story of the death of Rhys Cauzzo (Martin McKen­zie-Mur­ray, “‘Cen­tre­link debt pushed him over the edge’”, Fe­bru­ary 18-24) was ex­tremely sad­den­ing to say the least. I was very frus­trated not only that any let­ters of de­mand sent to in­di­vid­u­als by Dun and Brad­street, as agent for the De­part­ment of Hu­man Ser­vices, were re­ceived as fait ac­com­pli by so many, but that “Hu­man” has been dis­carded from “Ser­vices” with so lit­tle re­gard for the con­se­quences of those de­mands. Through my work in an ac­count­ing prac­tice over the past 23 years, I have had many deal­ings with var­i­ous debt col­lec­tion com­pa­nies, Dun and Brad­street in­cluded, as re­cov­ery agents for the Aus­tralian Tax­a­tion Of­fice. My ex­pe­ri­ence has been that com­mu­ni­ca­tion at the ear­li­est pos­si­ble time is paramount and ben­e­fi­cial to all con­cerned. Once a debt is con­firmed and agreed upon, a pay­ment ar­range­ment can usu­ally be ne­go­ti­ated.

There are many steps be­fore any gar­nishee or­ders can be en­forced. There is al­ways a so­lu­tion, and the hu­man ser­vices min­is­ter should have, at the very least, em­pa­thet­i­cally com­mu­ni­cated this to the vul­ner­a­ble and des­per­ate. This is why we need “Hu­man” in “Ser­vices”; ro­bots can­not com­mu­ni­cate.

– Ber­nadette Scad­den, Earl­wood, NSW

Newspapers in English

Newspapers from Australia

© PressReader. All rights reserved.