Peo­ple are tak­ing back the power

The Sunday Telegraph (Sydney) - - NEWS - ANNIKA SMETHURST

MORE than 100,000 fam­i­lies have rushed to se­cure a bet­ter deal in re­cent weeks af­ter Malcolm Turnbull pushed en­ergy com­pa­nies to write to cus­tomers stuck on ex­pen­sive plans.

In Au­gust Mr Turnbull sealed a deal with en­ergy re­tail­ers who agreed to write to at least one mil­lion cus­tomers on more ex­pen­sive “stand­ing of­fers” to let them know they could be en­ti­tled to a dis­count or cheaper deal.

En­ergy re­tail­ers also agreed to con­tact cus­tomers on ex­pir­ing dis­count of­fers to help them se­cure a bet­ter plan.

Since then, Ori­gin En­ergy recorded a 38 per cent rise in the num­ber of peo­ple call­ing for a bet­ter deal.

Red En­ergy, part of the Snowy Hydro Group, has also ex­pe­ri­enced a 20 per cent spike in calls over the past fort­night.

En­ergy Aus­tralia re­ceived about 30 per cent more calls na­tion­ally in Au­gust com­pared to the month prior.

AGL also con­firmed the num­ber of cus­tomers chang­ing plans had in­creased each month since June.

Mr Turnbull said he was “de­lighted” by the re­sponse.

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