Red flag for patient care
AUSTRALIA’S public and private hospitals have been found wanting by a shocking survey that reveals patients are being left in pain and often get no help going to the toilet.
Half of all patients in public hospitals and one in three patients in private hospitals say they were left in pain, a national Medibank patient survey has found.
Fewer than half the patients in public hospitals got help with a bedpan or going to the toilet as soon as they wanted.
In private hospitals, four in 10 patients did not get help with the toilet when needed.
Medibank surveyed more than 11,000 of its members who had a hospital admission between July 2016 and July 2017, asking them 31 questions about their care. It wants to use the survey to drive improvements in patient care and give members the information they need to choose the best hospitals.
To date only aggregate data is available but within 12 months the scores will be provided to Medibank members on a hospital-by-hospital basis.
“These findings reveal a disturbing level of poor and even unsafe care and should not be tolerated by any hospital,” a spokesman for the Consumers Health Forum said.
“Now we need to see the release of individual hospitals’ performance figures to drive better patient care,” he said. The survey found:
ONLY half of all patients say they got help when they pushed the nurse call button.
MEDICINE side-effects were not explained properly by staff to two in three patients in both public and private hospitals.
THE purpose for taking each of their medications was understood by only 55 per cent of patients.
ONLY half of all patients rated the area around their room as always quiet at night.
SEVENTY per cent say nurses listened carefully and explained things well.
EIGHTY-EIGHT per cent thought doctors treated them with courtesy and respect.
ONLY 36 per cent strongly agreed staff took their preferences into account in deciding what their healthcare needs would be when they were discharged.