Train­ing crit­i­cal to suc­cess

The Weekend Australian - Travel - - Career One -

TRAIN­ING is the an­swer to re­tain­ing staff and em­ploy­ers must in­vest more in skills en­hance­ment of their staff, con­sul­tancy firm Paragon As­so­ciates co-di­rec­tor Lisa But­ler says.

‘‘ Pro­vid­ing train­ing and ca­reer de­vel­op­ment is key to keep­ing staff who are am­bi­tious and ea­ger to ex­cel in their role,’’ she says. ‘‘ A day out of the work­force for a train­ing ses­sion is a small sac­ri­fice for what is a grow­ing fi­nan­cial bur­den for Aus­tralian busi­ness own­ers.’’

Well-trained staff are cru­cial to re­tain­ing cus­tomer loy­alty as well, But­ler says. ‘‘ Staff morale plays an im­por­tant role in build­ing client re­la­tion­ships with cus­tomers and clients when com­pa­nies are ex­pe­ri­enc­ing high turnover.’’

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