Lexus tops the list

The Weekend Post - Motoring - - CARS GUIDE -

LEXUS has topped the UK J.D. Power and As­so­ciates cus­tomer sat­is­fac­tion in­dex for the sev­enth con­sec­u­tive year – in front of 33 other ve­hi­cle makes.

Lexus has taken out the Gold Award for cus­tomer sat­is­fac­tion ev­ery year since it be­came el­i­gi­ble for the awards in 2000 – a feat that re­mains un­matched by any other car man­u­fac­turer world­wide.

The award is based on ve­hi­cle eval­u­a­tions from more than 18,000 ve­hi­cle own­ers in the UK.

It eval­u­ates 77 ve­hi­cle at­tributes grouped into four cat­e­gories: qual­ity and re­li­a­bil­ity, ser­vice sat­is­fac­tion, ve­hi­cle ap­peal and own­er­ship costs.

Since 2000, Lexus has con­sis­tently rated highly in the three judg­ment cat­e­gories of qual­ity and re­li­a­bil­ity, ser­vice sat­is­fac­tion and ve­hi­cle ap­peal. This year Lexus scored 862 out of a pos­si­ble 1000. Over­all, Lexus ve­hi­cles claimed five of the top ten model rank­ings, a clear 17 points ahead of its near­est ri­val and al­most 50 points ahead of its near­est lux­ury com­peti­tor.

The IS Line topped the cus­tomer sat­is­fac­tion sur­vey, shar­ing top spot with the Toy­ota Prius.

The RX Line placed fourth over­all and was the high­est rated sports util­ity ve­hi­cle ( SUV) of the 133-ve­hi­cle line-up.

“Fol­low­ing on from the LS460’s re­cent world car of the Year Award, the latest J.D. Power re­sult re­in­forces the fact that Lexus builds the world’s best cars,” Lexus Aus­tralia di­vi­sional man­ager John Roca said.

“ The award also recog­nises the im­por­tance of the Lexus dealer net­work.

“Our 22 deal­ers strive to of­fer noth­ing but the best in cus­tomer ser­vice and sup­port, and that’s a goal that will never change.

“Lexus’s rep­u­ta­tion for pro­duc­ing the best qual­ity ve­hi­cles will be fur­ther re­in­forced later this year with the ar­rival of the flag­ship hy­brid, the LS600hL, and in early 2008 with the in­tro­duc­tion of the all-new LX570 and IS- F mod­els,” Mr Roca said.

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