Call for air um­pire

The Weekend Post - - Nation -

Con­sumer ad­vo­cacy group Choice is call­ing on the Fed­eral Gov­ern­ment to es­tab­lish an in­dus­try-funded air­line com­plaints om­buds­man which can hold air­lines to ac­count. Choice says the Air­line Cus­tomer Ad­vo­cate does not have the in­de­pen­dent power to make de­ci­sions leav­ing cus­tomers in the lurch. Qan­tas and Vir­gin do not sup­port the cre­ation of the om­buds­man.

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