TERMS & CONDITIONS
Reservations are confirmed on receipt of a non-refundable deposit of $A500 per person or per booking. On receipt of your reservation form and deposit, we will, subject to availability, reserve your place on your selected travel module. Additional deposits may be required and will be advised at time of booking. Final payment of land costs are due 30 days prior to arrival and all reservations will be cancelled if full payment is not received by the due date, with loss of deposit. On receipt of your payment, we will send tour information and vouchers. Please ensure that you receive the information before you travel. Bookings made less than 30 days prior to departure must be paid in full. Due to time constraints, tour information and vouchers may be collected on the first day of departure with Diverse Travel Australia from its tour guide. These arrangements will be confirmed to you in writing prior to travel. Every reservation amendment will incur an AUD$50.00 charge, subject to availability. Note that if travel documents have been issued, the fee will be AUD$100.
All cancellations must be made in writing to Diverse Travel Australia, and all tours are subject to the following cancellation charges based on the number of days before tour departure:
Over 30 days: No refund of tour deposit Between 30 and 22 days: 75% of tour cost Between 21 and 8 days: 50% of tour cost Less than 7 days: No refund of tour cost
There is no refund for any unused portions of the tour once the tour has commenced. [Please note that if the reason for cancellation falls within the terms of any holiday insurance policy which you hold, then any such charges will normally be refunded to you by the insurance company, subject to the terms of your insurance]. Any cancellation fees imposed by hotels, ground operators or other principals or suppliers of goods and services will be charged to you in addition to the cancellation amounts stated above. Diverse Travel Australia reserves the right to amend cancellation terms for remote region tours when the tour operator requires it.
Baggage restrictions may apply to charter air travel and small group tours and must be strictly adhered to. We recommend that you ensure you adhere to any weight restrictions indicated.
4. WILD ANIMALS
Please be aware that travel within Australia may take you into areas of extreme weather conditions [eg. heat] or bring you in close contact with wild animals. Cases of dehydration and attacks by wild animals are rare, but no tour into the Australian wilderness can guarantee that this will not occur. Neither Diverse Travel Australia, its contractors, agents or staff can be held responsible for any injury or incident on your tour.
5. PASSPORT, VISAS & DEPARTURE TAX
Anyone wanting to enter Australia must carry a valid passport or similar certificate of identification and everyone, except holders of Australian and New Zealand
passports, requires a visa to enter Australia. The onus is upon you to ensure that passports and visas are valid. Diverse Travel Australia, their contractors, agents or staff cannot be held liable for any visas etc. not held by you. The onus is on you to ensure Australian departure tax is included when the airline ticket is purchased prior to arrival in Australia.
Diverse Travel Australia, its contractors and agents act only as agents for the passenger with respect to services provided, including, but not limited to hotels, restaurants, touring, and all forms of transportation. Diverse Travel Australia shall not be liable for any loss whatsoever arising from any cause whatsoever, and without restricting the generality of the foregoing, shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure or other literature, late or nonconfirmation or acceptance of bookings, loss or damage caused by delays, sickness, injury or death, whether occasioned by negligence or not.
In addition Diverse Travel Australia shall have the right at any time at its discretion to cancel any tour or the remainder thereof or make any alteration in route, accommodation, price or other details, and in the event of any tour been rendered impossible, illegal or inadvisable by weather, avalanches, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be your sole responsibility.
Diverse Travel Australia may at its discretion and without liability or cost to itself at any time cancel or terminate the passenger’s booking and in particular without limiting the generality of the foregoing it shall be entitled to do so in the event of the illness or the illegal or incompatible behaviour of the passenger, who shall in such circumstances not be entitled to any refund.
The person making any booking will, by the making of such booking, warrant that he or she has authority to enter into a contract on behalf of the other person/s included in such a booking and in the event of the failure of any or all of the other person/s so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability for the total price of all bookings made by him/her.
7. CHANGES TO SCHEDULES
Although every effort is made to adhere to schedules it should be borne in mind that Diverse Travel Australia reserves the right to alter any tour arrangements due to local conditions while providing similar tour inclusions.
Whilst Diverse Travel Australia uses its best endeavours to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against Diverse Travel Australia for a refund either in the whole or part, if any accommodation or excursion is unavailable or the passenger was unable to use that service. [Please note that if the reason for cancellation falls within the terms of any holiday insurance policy it is your responsibility to refer the matter to your insurance company to seek a refund].
You must take out comprehensive insurance cover before travel for cancellation, medical expenses, personal baggage and money. This should be arranged at the time of payment of the deposit to cover you for cancellation at that time.
We will do the utmost to keep to the prices published. Should increases be forced on us by tour operators, etc. Diverse Travel Australia reserves the right to surcharge without notice. All tour costs are based on all known costs at 1 April 2014.
This agreement is made subject to and shall be governed by and construed according to the laws of Australia.
The brochure and web site is correct at the time of printing/publishing. Diverse Travel Australia cannot be held responsible for any inaccuracies or changes which may occur after that time. All materials contained in the brochure and web site including text, maps, graphics and photographs remain the property of Diverse Travel Australia and may not be copied or reproduced.
Clients with special dietary requirements are advised to warn us in advance of departure.
For flight information on how to get to the starting point of your tour, contact your travel agent. Please ensure that you re-confirm all your flights prior to air travel.
It is vital that persons with medical conditions make them known to us well before departure. The tour leader has the right to disqualify anyone at any time during a tour if he or she feels the tour member is incapable and/or if a tour member’s continued participation will jeopardise the individual involved or the group. Refunds are not given under such circumstances. The tour leader’s decision is final and neither Diverse Travel Australia nor the tour leader shall be subject to any claims or liability in respect of such disqualification.
11. MEDICAL & HEALTH
Hospital facilities in remote locations are often unavailable and evacuation can be difficult and expensive. Diverse Travel Australia assumes no liability regarding provision of medical care. A Medical Certificate must therefore be filled out and returned to Diverse Travel Australia. If you are aged 65 or older, the Medical Certificate must be signed by your physician. Once you have been confirmed on a trip, normal cancellation penalties apply if your doctor does not approve the Medical Certificate.
The payment of the deposit OR any other partial payment for a reservation on a tour constitutes consent to all provisions of the conditions and general information contained in this brochure. The terms under which you agree to take these tours cannot be changed or amended except in writing signed by an authorised officer of Diverse Travel Australia.
Share Basis for Single Travellers
Accommodations (both hotels and tented) are usually based on double occupancy. If you are travelling alone and wish to share accommodations, we will assign you a room-mate if possible. If there is no one with whom you can share, or if you prefer single accommodations, you are requested to pay a Single Supplement Fee.
Whilst Diverse Travel Australia makes every effort to ensure accuracy in tour information and descriptions, we are reliant on the tour operators and accommodation providers providing us with accurate data. Since tour operators and accommodation providers are constantly changing facilities and services, we cannot be liable for any errors or omissions herein. If any feature is of critical importance to your holiday, it is your responsibility to ask Diverse Travel Australia to check whether such features will be available at the time of occupancy.
Payment of your deposit is acceptance of terms and conditions. I/we understand that by sending the deposit(s) on behalf of myself and everyone in my party is acknowledging that we have read and accept the Diverse Travel Australia Terms & Conditions.