Leave process hope­less to un­der­stand and full of con­tra­dic­tions

Townsville Bulletin - - Voice Of The North -

MY wife and I were very proud to have an­other baby 26 days ago and thought our hap­pi­ness would out­weigh any prob­lem we could pos­si­bly have from that day on, we were wrong.

The gov­ern­ment’s Paid Parental Leave is a joke. From the very first piece of ad­vice we re­ceived, it seems no-one in Cen­tre­link has any idea of how to ob­tain this ben­e­fit – the pro­ce­dures – the wait­ing times or ex­actly how it is paid.

We filled out the ap­pli­ca­tion on­line three months be­fore the birth of our child, ap­par­ently to ‘‘ speed’’ up the process. It has been four weeks and we are still wait­ing for the pa­per­work to be pro­cessed.

Con­sid­er­ing that on the birth of our son, all we had to do was reg­is­ter him and com­plete an­other 18 pages that was a du­pli­cate of what we al­ready filled out on­line, we thought it would be eas­ier than re­ceiv­ing a Yasi pay- ment – well it’s not. We called Cen­tre­link to find out what the de­lay was and one of the cus­tomer ser­vice peo­ple told us the pay­ment wasn’t paid weekly, con­trary to ev­ery piece of lit­er­a­ture about it, and that we had to wait 28 days for it to be pro­cessed, which is puz­zling con­sid­er­ing that on the pa­per­work you place down a date that you want the pay­ments to start.

So no mat­ter what date you place on the pa­per­work for the pay­ment to start, which on the web­site, can be any­where from the date of birth to 32 weeks old, you still need to wait 28 days. That is dumb.

An­other process that has failed the work­ing fam­i­lies, as of this mo­ment we are strug­gling to feed our­selves and pay bills be­cause they can’t process a sim­ple form. Thank you gov­ern­ment for mak­ing it im­pos­si­ble to live in the lucky coun­try. JAYSON JENSEN,


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