Leave process hopeless to understand and full of contradictions
MY wife and I were very proud to have another baby 26 days ago and thought our happiness would outweigh any problem we could possibly have from that day on, we were wrong.
The government’s Paid Parental Leave is a joke. From the very first piece of advice we received, it seems no-one in Centrelink has any idea of how to obtain this benefit – the procedures – the waiting times or exactly how it is paid.
We filled out the application online three months before the birth of our child, apparently to ‘‘ speed’’ up the process. It has been four weeks and we are still waiting for the paperwork to be processed.
Considering that on the birth of our son, all we had to do was register him and complete another 18 pages that was a duplicate of what we already filled out online, we thought it would be easier than receiving a Yasi pay- ment – well it’s not. We called Centrelink to find out what the delay was and one of the customer service people told us the payment wasn’t paid weekly, contrary to every piece of literature about it, and that we had to wait 28 days for it to be processed, which is puzzling considering that on the paperwork you place down a date that you want the payments to start.
So no matter what date you place on the paperwork for the payment to start, which on the website, can be anywhere from the date of birth to 32 weeks old, you still need to wait 28 days. That is dumb.
Another process that has failed the working families, as of this moment we are struggling to feed ourselves and pay bills because they can’t process a simple form. Thank you government for making it impossible to live in the lucky country. JAYSON JENSEN,