AWARD-winning management consultancy Balfour Consulting is celebrating 25 years in business including about the past 10 years at its ‘ ‘ i n t e r n a t i o n a l h e a d - quarters’’ in Townsville.
The company is headed by s i s t e r - a nd-b r o t her t e a m Mary and Colin Balfour who provide much of the expertise for the business with skills in marketing, corporate pl anning and strategic communication.
Ms Balfour established the company in Melbourne in January 1986, opening an office in Sydney in 1993.
Colin Balfour, who had been working as director of marketing with the then Sheraton Townsville hotel a n d c a s i n o , o p e n e d a Townsville office in 1999.
Ms Balfour was lured to Townsville in 2002 and has not looked back.
‘‘ The steady growth recorded in North Queensl a n d a n d t h e v i b r a n t lifestyle eventually enticed me to move north,’’ Ms Balfour said.
Balfour Consulting has since taken on two more c o n s u l t a n t s i n C h r i s Chappell, who offers senior management experience in government and as t he North Australia manager of major labour market recruitment agencies, and Melissa George, who works with government and traditional owners to protect and manage land and sea through community natural resources projects.
The group has consulted to more than 60 companies, businesses and government departments with clients
FAMILY TIES: Consultants Mary and Colin Balfour are celebrating 25 years in business ranging from small businesses to national organisations such as BHP Billiton in locations from Sydney to the Gulf of Carpentaria.
‘ ‘ We a r e p a r t i c u l a r l y proud of winning 13 regional, state and national awards since 2003, as well as assisting our clients in w i n n i n g a n o t h e r 1 0 awards,’’ Ms Balfour said.
‘‘ Also, in 25 years, we have never had a professional indemnity claim, and we have retained or had repeat w o r k w i t h c l i e n t s f o r periods ranging up to 15 years.’’
Ms Balfour believed solving people’s problems with solutions that fit them was a reason for their longevity.
‘‘ You have got to work with what the client can turn into reality,’’ she said.
‘‘ There is no point in giving them solutions if they haven’t got the resources or u n d e r s t a n d i n g t o i m - plement that solution.’’
As for how the company handled family disputes, it seems Ms Balfour is boss.
‘‘ I’m the eldest so I can put him in his place,’’ she said.