Castle­town names Sub­way top re­tailer

Townsville Bulletin - - Investor - by Tony Rag­gatt tony. rag­gatt@ townsville­bul­letin. com. au

THE op­er­a­tors and staff of fran­chise food out­let Sub­way at Castle­town are serv­ing with even big­ger smiles on their faces this week af­ter win­ning the 138 spe­cialty store cen­tre’s Re­tailer of the Year award.

The fran­chise, owned by Treacy Nielsen and Tr­ish Menkens, also won the mer­chan­dise ex­cel­lence cat­e­gory of the awards. Cen­tre man­ager Geoff Gooch con­grat­u­lated Sub­way and all the award win­ners. The awards were a long-run­ning tra­di­tion and were pres­ti­gious to win, he said. ‘‘ For the win­ners of the awards, it adds value to their busi­ness,’’ Mr Gooch said.

About 250 peo­ple at­tended the awards night at Jupiters Ho­tel on Satur­day. The Re­tailer of the Year award is pre­sented to the re­tailer who has ex­celled , above all oth­ers, in the man­age­ment of their re­tail out­let with con­sid­er­a­tion given to sales in­creases, mar­ket­ing, mer­chan­dis­ing, cus­tomer ser­vice and house­keep­ing.

Proud fran­chisee Treacy Nielsen said they en­joyed the sup­port of great staff with very lit­tle em­ployee turnover and grow­ing trade since the rede­vel­op­ment and ex­pan­sion of the shop­ping cen­tre last year. ‘‘ We re­ally pride our­selves on giv­ing qual­ity ser­vice and food,’’ she said.

‘‘ With the open­ing of the new cen­tre we’ve just grown like you wouldn’t be­lieve. Our Christ­mas trade was dou­ble what it was the year be­fore.’’ Ms Nielsen and Ms Menkens have op­er­ated Sub­way out­lets at Castle­town and The Lakes shop­ping area for about four years. The award re­sults are: Mar­ket­ing Ex­cel­lence: JBD Di­a­mond Cen­tre; Mer­chan­dis­ing Ex­cel­lence: Sub­way; Cus­tomer Ser­vice Ex­cel­lence: The Ath­lete’s Foot; Sales Per­for­mance Ex­cel­lence: Castle­town Cafe Carvery; In­de­pen­dent Re­tailer Ex­cel­lence: JeanPierre Patis­serie; Spe­cialty Chain Re­tailer Ex­cel­lence: The Cof­fee Club; Ma­jor Re­tailer Ex­cel­lence : Wool - worths; Re­tail­ers’ Choice Award: Ja­maica Blue; Peo­ple’s Choice Award: Glo­ria Jean’s Cof­fees; En­cour­age­ment Award: Austech Toner So­lu­tions.

AC­CO­LADE: Treacy Nielsen and Tr­ish Menkens from Sub­way are proud win­ners of the Castle­town’s Re­tailer of the Year award

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