Castletown names Subway top retailer
THE operators and staff of franchise food outlet Subway at Castletown are serving with even bigger smiles on their faces this week after winning the 138 specialty store centre’s Retailer of the Year award.
The franchise, owned by Treacy Nielsen and Trish Menkens, also won the merchandise excellence category of the awards. Centre manager Geoff Gooch congratulated Subway and all the award winners. The awards were a long-running tradition and were prestigious to win, he said. ‘‘ For the winners of the awards, it adds value to their business,’’ Mr Gooch said.
About 250 people attended the awards night at Jupiters Hotel on Saturday. The Retailer of the Year award is presented to the retailer who has excelled , above all others, in the management of their retail outlet with consideration given to sales increases, marketing, merchandising, customer service and housekeeping.
Proud franchisee Treacy Nielsen said they enjoyed the support of great staff with very little employee turnover and growing trade since the redevelopment and expansion of the shopping centre last year. ‘‘ We really pride ourselves on giving quality service and food,’’ she said.
‘‘ With the opening of the new centre we’ve just grown like you wouldn’t believe. Our Christmas trade was double what it was the year before.’’ Ms Nielsen and Ms Menkens have operated Subway outlets at Castletown and The Lakes shopping area for about four years. The award results are: Marketing Excellence: JBD Diamond Centre; Merchandising Excellence: Subway; Customer Service Excellence: The Athlete’s Foot; Sales Performance Excellence: Castletown Cafe Carvery; Independent Retailer Excellence: JeanPierre Patisserie; Specialty Chain Retailer Excellence: The Coffee Club; Major Retailer Excellence : Wool - worths; Retailers’ Choice Award: Jamaica Blue; People’s Choice Award: Gloria Jean’s Coffees; Encouragement Award: Austech Toner Solutions.
ACCOLADE: Treacy Nielsen and Trish Menkens from Subway are proud winners of the Castletown’s Retailer of the Year award