Re­cov­ery money re­turned

Townsville Bulletin - - News - Nathan Paull

C O M M O N S E N S E h a s fi­nally pre­vailed af­ter an el­derly woman was told she would no longer have to fight through bu­reau­cratic red tape to re­turn money Centr e l i nk a c c i d e nt a l l y gave to her.

The Bul­letin last week re­ported Kath­leen Bell, 74, could not re­turn a $ 1000 disas­ter re­cov­ery pay­ment Cen­tre­link had sent her on be­half of her hus­band, Tony, who is cur­rently in a nurs­ing home.

Ms Bell even­tu­ally took $ 1000 cash into a Cen­tre­link of­fice and de­manded a re­ceipt, be­fore she was hounded again by Cen­tre­link, de­mand­ing she ex­plain what the money was for. Ms Bell said Cen­tre­link this week sent her a letter of apol­ogy, ad­mit­ting their mis­take over the dif­fi­culty in re­turn­ing the money.

‘‘ They are very con­fus­ing to peo­ple my age, but then I guess they are very con­fus­ing to a lot of peo­ple any­way,’’ she said.

Cen­tre­link gen­eral man­ager Hank Jor­gen last week told the Bul­letin cus­tomers could re­turn pay­ments at cus­tomer ser­vice cen­tres.

Newspapers in English

Newspapers from Australia

© PressReader. All rights reserved.