Recovery money returned
C O M M O N S E N S E h a s finally prevailed after an elderly woman was told she would no longer have to fight through bureaucratic red tape to return money Centr e l i nk a c c i d e nt a l l y gave to her.
The Bulletin last week reported Kathleen Bell, 74, could not return a $ 1000 disaster recovery payment Centrelink had sent her on behalf of her husband, Tony, who is currently in a nursing home.
Ms Bell eventually took $ 1000 cash into a Centrelink office and demanded a receipt, before she was hounded again by Centrelink, demanding she explain what the money was for. Ms Bell said Centrelink this week sent her a letter of apology, admitting their mistake over the difficulty in returning the money.
‘‘ They are very confusing to people my age, but then I guess they are very confusing to a lot of people anyway,’’ she said.
Centrelink general manager Hank Jorgen last week told the Bulletin customers could return payments at customer service centres.