NAB hub opens

Townsville Bulletin - - NEWS - CHAR­LIE PEEL

TOWNSVILLE’S Na­tional Aus­tralia Bank has reaf­firmed its com­mit­ment to the city with the bank of­fi­cially open­ing its new hub in the cen­tral busi­ness dis­trict last week.

Cus­tomers now have ac­cess to all of the bank’s ser­vices in one lo­ca­tion fol­low­ing the open­ing of the cen­tre.

The hub will also fea­ture all of NAB’s latest cus­tomer ser­vice bank tech­nol­ogy.

The new premises in­clude an in­ter­net bank­ing kiosk with an iPad and MacBooks, a Teller Zone and a Trans- ac­tion Zone with two smart ATMs and a busi­ness change ma­chine.

NAB ex­ec­u­tive gen­eral man­ager re­tail Melissa Reynolds said hav­ing a full suite of tech­nol­ogy at one site was a first.

“The great thing is cus­tomers can come in and do their bank­ing and not have to stand in a queue,” she said.

“It’s as much about bank­ing ar­range­ments as it is about cus­tomers hav­ing a good ex­pe­ri­ence when they are here.”

Lo­cated at 420 Flin­ders Street, the hub brings to­gether NAB Townsville’s re­tail and busi­ness bank­ing cen­tres with a team of 60 em­ploy­ees to as­sist with re­tail, busi­ness bank­ing, agribusi­ness and pri­vate wealth bank­ing needs.

Ms Reynolds said NAB had a proud history in Townsville dat­ing to 1884 and was com­mit­ted to in­vest­ing in the city and re­gion.

“As peo­ple use cash less and dig­i­tal more, this is a sign that branches are here to stay and will con­tinue to in­vest in our branches, not only in Townsville, but right across Aus­tralia,” she said.

“This sub­stan­tial in­vest­ment in Townsville is re­flec­tive of the growth and in­vest­ment be­ing made in the city. If you have a look at some other ma­jor in­dus­try play­ers like Jet­star who have an­nounced their com­mit­ment to Townsville by putting on flights to Bali, the de­vel­op­ment that is go­ing on in De­fence, the ex­pan­sion of the hos­pi­tals, Townsville is ob­vi­ously a place that con­tin­ues to grow.

“This is not only to meet to­day’s cus­tomer needs but the con­tin­ued in­vest­ment and growth op­por­tu­ni­ties we see in Townsville.”

The hub has been open for sev­eral weeks, but held its of­fi­cial launch last Wed­nes­day.

Pic­ture: EVAN MOR­GAN

NAB’s ex­ec­u­tive gen­eral man­ager re­tail Melissa Reynolds at the hub.

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