FURY AT TELSTRA FOR NET OUTAGE
A DOUGLAS businesswoman is furious after being told her new hair and beauty salon could not be connected with a promised internet service just one week out from its opening.
A Telstra salesperson told Brenda- Anne Parfitt six weeks earlier that a much- needed EFTPOS connection would be possible and that the necessary lines were available.
“When I ordered a new modem off Telstra, all was fine,” Ms Parfitt said. “I prepared to have an EFTPOS installed and set up my business, expecting it would be OK.
“Then I received a call saying there were no lines available and wouldn’t be for at least three months.”
Ms Parfitt, who owns several businesses in Townsville, said she was furious that such a basic service was not available in a “relatively new suburb” in Queensland’s third- largest city. She estimates nearly 75 per cent of customers in her other stores use EFTPOS.
The Riverview Hair, Beauty and Day Spa opened this week without an internet connection – and with the added security risk of having cash on the premises.
“I’m in one of the newer suburbs in Townsville, in a relatively new shopping precinct, with the NBN ( National Broadband Network) practically going past my front door, but I can’t provide EFTPOS,” Ms Parfitt said.
If basic services like internet connections are unavailable in 2015
we are really going backwards
in Australia BRENDA- ANNE PARFITT
“It doesn’t matter what local, state and federal governments might think they are doing to support small business, if basic services like internet connections are unavailable in 2015 we are really going backwards in Australia. It’s terribly shortsighted and indicates poor planning on Telstra’s behalf.”
A Telstra spokesman said the company was trying to fix the problem.
“We are working with the customer to provide an interim solution until a port becomes available,” the spokesman said.
“Her local exchange area has also been flagged for consideration to be upgraded for other future connections.
“Providing a good customer experience is a key driver in our investment decisions and Telstra continues to look at expanding coverage and improving capacity on a case- by- case basis. The availability of connections to our broadband network changes over time with both demand and with upgrades to the network.”
INTERNET IRE: Riverview Hair, Beauty and Day Spa owner Brenda- Anne Parfitt with manager Danni Keogh.