Broad­band woes rife

Townsville Bulletin - - NEWS -

MORE than half of all Aus­tralians have suf­fered broad­band dis­con­nec­tions, dropouts and speed slow­downs over the past six months, in what one of the coun­try’s lead­ing con­sumer groups called a wor­ry­ing down­fall for in­ter­net ac­cess in Aus­tralia.

Poor con­nec­tions were not solved and were some­times ex­ac­er­bated by the ar­rival of the Na­tional Broad­band Net­work, ac­cord­ing to the Choice In­ter­net Sat­is­fac­tion Sur­vey.

The an­nual study sur­veyed 1910 Aus­tralians about their broad­band con­nec­tions, down­load speeds, ser­vice providers, and costs, and Choice chief ex­ec­u­tive Alan Kirk­land said the re­sults painted an un­flat­ter­ing pic­ture of broad­band ser­vices in Aus­tralia.

The sur­vey found 62 per cent of Aus­tralians strug­gled with prob­lems in­clud­ing slow down­load speeds, broad­band con­nec­tion hur­dles, and dropouts over the past six months.

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