Ergon bit of a shocker
WHEN I retired about two years ago, I had 24 solar panels installed as I could see the charges for electricity would continue to rise ( I only get a bit under 8 cents per kilowatt hour).
My first invoice showed Ergon owing me $ 97, the next they owed $ 2 and it has increased each invoice until I am paying more than $ 300 after pensioner discounts etc.
This is still considerably cheaper than the payments prior to installing the solar panels.
It is, however, very expensive con- sidering I should be using very little or no power from the grid.
I have been monitoring the meter and believe it is faulty as it states there is about 1.4kW per hour going into the grid day and night.
There should be nothing at night and an average of about 3kW hours in daylight as there are only two in the house using very little electricity.
I rang Ergon as there is no office and after listening to a long list of computer generated instructions I was no better informed as to which department I needed to talk to so selected one at random. The nice young lady redirected me to the department she felt I needed but this was not the right department so this nice young lady redirected me to another department.
First I had to verify I had read the meter correctly with another very nice young lady then I was told Ergon would have someone look at my meter.
I told her I could email my readings along with dates and time if required but this was not necessary.
Shock, horror – this will cost me $ 170- plus which might be refunded Ergon decides the meter is faulty.
I declined until I do all possible to ensure I am not wasting money I cannot afford.
The next day I received a text asking if I had enjoyed my experience with the phone call to Ergon.
The questionnaire left me in no doubt that the Ergon powers that be cannot and do not read the Townsville Bulletin. if OWEN EVANS, Mt Low.