Er­gon bit of a shocker

Townsville Bulletin - - NEWS -

WHEN I re­tired about two years ago, I had 24 so­lar pan­els in­stalled as I could see the charges for elec­tric­ity would con­tinue to rise ( I only get a bit un­der 8 cents per kilo­watt hour).

My first in­voice showed Er­gon ow­ing me $ 97, the next they owed $ 2 and it has in­creased each in­voice un­til I am pay­ing more than $ 300 af­ter pen­sioner dis­counts etc.

This is still con­sid­er­ably cheaper than the pay­ments prior to in­stalling the so­lar pan­els.

It is, how­ever, very ex­pen­sive con- sider­ing I should be us­ing very lit­tle or no power from the grid.

I have been mon­i­tor­ing the me­ter and be­lieve it is faulty as it states there is about 1.4kW per hour go­ing into the grid day and night.

There should be noth­ing at night and an av­er­age of about 3kW hours in day­light as there are only two in the house us­ing very lit­tle elec­tric­ity.

I rang Er­gon as there is no of­fice and af­ter lis­ten­ing to a long list of com­puter gen­er­ated instructions I was no bet­ter in­formed as to which de­part­ment I needed to talk to so se­lected one at ran­dom. The nice young lady redi­rected me to the de­part­ment she felt I needed but this was not the right de­part­ment so this nice young lady redi­rected me to an­other de­part­ment.

First I had to ver­ify I had read the me­ter cor­rectly with an­other very nice young lady then I was told Er­gon would have some­one look at my me­ter.

I told her I could email my read­ings along with dates and time if re­quired but this was not nec­es­sary.

Shock, hor­ror – this will cost me $ 170- plus which might be re­funded Er­gon de­cides the me­ter is faulty.

I de­clined un­til I do all pos­si­ble to en­sure I am not wast­ing money I can­not af­ford.

The next day I re­ceived a text ask­ing if I had en­joyed my ex­pe­ri­ence with the phone call to Er­gon.

The ques­tion­naire left me in no doubt that the Er­gon pow­ers that be can­not and do not read the Townsville Bul­letin. if OWEN EVANS, Mt Low.

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