It’s about man­ag­ing risk and we can work with you

Townsville Bulletin - - OPINION -

IN re­sponse to your story on the week­end re­gard­ing Er­gon En­ergy Re­tail’s re­quire­ments for se­cu­rity de­posits for small busi­ness, I want to make a cou­ple of points clear that weren’t men­tioned in your ar­ti­cle.

Er­gon is com­mit­ted to en­gag­ing with sus­tain­able busi­nesses to en­sure we have a pos­i­tive out­come for all our cus­tomers.

We are, and have al­ways been, in the busi­ness of serv­ing re­gional Queens­lan­ders whether at home or at work.

When a new cus­tomer, whether res­i­den­tial or com­mer­cial, opens an elec­tric­ity ac­count with Er­gon En­ergy Re­tail, a se­cu­rity de­posit may be re­quired if the cus­tomer has in­suf­fi­cient or no credit his­tory.

This is con­sis­tent with other en­ergy re­tail­ers across the coun­try and has been a method used to mit­i­gate risk of non- pay­ment of bills go­ing back decades.

De­fault on pay­ment of elec­tric­ity bills is a sig­nif­i­cant is­sue and we try to en­sure that the risk as­so­ci­ated with non- pay­ment is man­aged be­tween us as the re­tailer and the cus­tomer.

Er­gon Re­tail works with its cus­tomers at ev­ery op­por­tu­nity and urges any­one hav­ing is­sues with pay­ments or se­cu­rity de­posits to call us on 13 10 46 so that we can work out a way for­ward to­gether.

We of­fer a bank guar­an­tee op­tion and are al­ways look­ing for new ways we can adapt the way we do busi­ness to cater for cus­tomer needs and ex­pecta- tions. It’s im­por­tant to ex­plain that all se­cu­rity de­posits are con­sid­ered on a case- by- case ba­sis and cus­tomers can re­quest a re­view of their se­cu­rity de­posit at any stage.

We’re com­mit­ted to work­ing with our cus­tomers and are al­ways look­ing for ways we can as­sist them now and into the fu­ture. CH­ERYL HOP­KINS, EGM Er­gon En­ergy Re­tail.

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