It’s about managing risk and we can work with you
IN response to your story on the weekend regarding Ergon Energy Retail’s requirements for security deposits for small business, I want to make a couple of points clear that weren’t mentioned in your article.
Ergon is committed to engaging with sustainable businesses to ensure we have a positive outcome for all our customers.
We are, and have always been, in the business of serving regional Queenslanders whether at home or at work.
When a new customer, whether residential or commercial, opens an electricity account with Ergon Energy Retail, a security deposit may be required if the customer has insufficient or no credit history.
This is consistent with other energy retailers across the country and has been a method used to mitigate risk of non- payment of bills going back decades.
Default on payment of electricity bills is a significant issue and we try to ensure that the risk associated with non- payment is managed between us as the retailer and the customer.
Ergon Retail works with its customers at every opportunity and urges anyone having issues with payments or security deposits to call us on 13 10 46 so that we can work out a way forward together.
We offer a bank guarantee option and are always looking for new ways we can adapt the way we do business to cater for customer needs and expecta- tions. It’s important to explain that all security deposits are considered on a case- by- case basis and customers can request a review of their security deposit at any stage.
We’re committed to working with our customers and are always looking for ways we can assist them now and into the future. CHERYL HOPKINS, EGM Ergon Energy Retail.