Bank battle over big fight bill
I HAVE banked with the Queensland Country Credit Union ( QCCU) since approximately 1973. I have paid all my bills via money I have put in my Bill Paying account with same. I have never not paid a bill.
However recently the performance and inflexibility of the QCCU sunk to the lowest levels of incompetence.
One of my bills monthly is my Foxtel bill. It normally amounts to roughly $ 93. My latest bill is $ 151.79. The increase is directly due to the fact that I put the Manny Pacquiao versus Jeff Horn World Welterweight boxing fight in Brisbane on live via Foxtel.
I have placed $ 1452 in my QCCU Foxtel account to be used whenever there is a Foxtel bill and QCCU would be making interest on that money.
I replied to the QCCU’s representative by phone, which cost me a minimum of $ 20, who told me that they could only pay $ 150.16. They wished to pay no more leaving me owing $ 1.63.
Their system has no flexibility.
A further phone call resulted in their suggested way of paying the extra $ 1.63. The money was withdrawn from my other account as all my money put aside for Foxtel bills could not be used.
I respect the fact that the QCCU Bill Paying team has to operate under this hopeless system however may the instigator be held to account.
MAX CARLYON, Kangaroo Flat, Victoria,
formerly Mount Isa. is broken. It