Holden offers fault refunds
HOLDEN has promised the competition watchdog it will review and refund customers who were issued warranties that failed to deliver the guarantees they are entitled to.
The Australia Competition and Consumer Commission investigated the car manufacturer after receiving complaints.
“Holden acknowledged that it misrepresented to some consumers that it had discretion to decide whether the owner would be offered a refund, repair or replacement for a car with a manufacturing fault,” ACCC chairman Rod Sims said.
The company also accepted that some customers were told the company would not repair the fault because their car had not been serviced by a Holden dealer.