Tig­erair fly­ers face long wait to take off

Townsville Bulletin - - NEWS - DOMANII CAMERON

TIG­ERAIR pas­sen­gers were left wait­ing on the tar­mac in Townsville for about three hours yes­ter­day af­ter their plane suf­fered en­gi­neer­ing is­sues.

The ser­vice from Townsville to Mel­bourne was sup­posed to leave at 11.45am but a fault in­di­ca­tor ap­peared twice in the cock­pit dur­ing the “push back” process.

The flight was later can­celled and was sched­uled to de­part at 9.30am to­day.

Townsville res­i­dent Ber­nadette Smith, who had pur­chased $ 69 air­fares ear­lier this year, said the de­lay was dis­ap­point­ing.

“We planned a four- day trip down, we booked it months ago,” she said.

“We were stay­ing at the Hil­ton in Mel­bourne tonight.”

Ms Smith said shortly af­ter board­ing, pas­sen­gers were told there were steer­ing prob­lems.

“We were on the plane for a few hours, we didn’t get off un­til about 3pm,” she said.

“Every­one had to take their lug­gage off.

“Then we get a text say­ing the flight had been de­layed un­til to­mor­row morn­ing.”

An en­gi­neer trav­elled from Mel­bourne to Townsville yes­ter­day to per­form main­te­nance on the air­craft overnight.

A spokesman for Tig­erair said the air­line sin­cerely apol­o­gised to af­fected pas­sen­gers for the in­con­ve­nience.

How­ever safety was al­ways the num­ber one pri­or­ity, he said.

“We have done ev­ery­thing pos­si­ble to as­sist pas­sen­gers to get to where they are go­ing as soon as pos­si­ble, with a re­cov­ery flight sched­uled for early to­mor­row morn­ing and ho­tel ac­com­mo­da­tion overnight for those who re­side out­side Townsville,” he said.

“We truly dis­like dis­ap­point­ing our cus­tomers.”


ON RE­FLEC­TION: Han­nah Love, 13, checked out Strand Ephe­mera yes­ter­day. NORTH WARD BUSI­NESS OWNER SUNNY CHANDEL

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