Tigerair flyers face long wait to take off
TIGERAIR passengers were left waiting on the tarmac in Townsville for about three hours yesterday after their plane suffered engineering issues.
The service from Townsville to Melbourne was supposed to leave at 11.45am but a fault indicator appeared twice in the cockpit during the “push back” process.
The flight was later cancelled and was scheduled to depart at 9.30am today.
Townsville resident Bernadette Smith, who had purchased $ 69 airfares earlier this year, said the delay was disappointing.
“We planned a four- day trip down, we booked it months ago,” she said.
“We were staying at the Hilton in Melbourne tonight.”
Ms Smith said shortly after boarding, passengers were told there were steering problems.
“We were on the plane for a few hours, we didn’t get off until about 3pm,” she said.
“Everyone had to take their luggage off.
“Then we get a text saying the flight had been delayed until tomorrow morning.”
An engineer travelled from Melbourne to Townsville yesterday to perform maintenance on the aircraft overnight.
A spokesman for Tigerair said the airline sincerely apologised to affected passengers for the inconvenience.
However safety was always the number one priority, he said.
“We have done everything possible to assist passengers to get to where they are going as soon as possible, with a recovery flight scheduled for early tomorrow morning and hotel accommodation overnight for those who reside outside Townsville,” he said.
“We truly dislike disappointing our customers.”
ON REFLECTION: Hannah Love, 13, checked out Strand Ephemera yesterday. NORTH WARD BUSINESS OWNER SUNNY CHANDEL