CATO Cri­sis Man­age­ment Fo­rum

Travel Bulletin - - STATE OF THE INDUSTRY -

The Coun­cil of Aus­tralian Tour Oper­a­tors in­au­gu­ral Cri­sis Man­age­ment Fo­rum held in Syd­ney last month in­cluded a fas­ci­nat­ing panel dis­cus­sion with some CATO mem­bers about their real life cri­sis ex­pe­ri­ences. The panel in­cluded Wildlife Sa­fari md Trevor Fer­nan­des, who was in Kenya dur­ing sev­eral events in­clud­ing post­elec­tion vi­o­lence in 2007 and the West­gate Plaza shoot­ings in 2013. Key take-outs in­cluded the im­por­tance of hav­ing a cri­sis man­age­ment plan and clearly de­fined roles for key per­son­nel; the im­por­tance of hav­ing a se­nior mem­ber of the op­er­a­tions team on the ground as soon as pos­si­ble af­ter an in­ci­dent; and the im­por­tance of re­ly­ing on con­tacts on the ground rather than just sen­sa­tion­alised me­dia re­ports. Pic­tured above af­ter some of the morn­ing ses­sions are, from left: David Beir­man of UTS; Rose Romeo from the Qan­tas Group Busi­ness Re­silience depart­ment; CATO chair­man Den­nis Bun­nik; and Kirsty Mc­neill, DFAT’S di­rec­tor of cri­sis man­age­ment and con­tin­gency plan­ning.

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