CATO Crisis Management Forum
The Council of Australian Tour Operators inaugural Crisis Management Forum held in Sydney last month included a fascinating panel discussion with some CATO members about their real life crisis experiences. The panel included Wildlife Safari md Trevor Fernandes, who was in Kenya during several events including postelection violence in 2007 and the Westgate Plaza shootings in 2013. Key take-outs included the importance of having a crisis management plan and clearly defined roles for key personnel; the importance of having a senior member of the operations team on the ground as soon as possible after an incident; and the importance of relying on contacts on the ground rather than just sensationalised media reports. Pictured above after some of the morning sessions are, from left: David Beirman of UTS; Rose Romeo from the Qantas Group Business Resilience department; CATO chairman Dennis Bunnik; and Kirsty Mcneill, DFAT’S director of crisis management and contingency planning.