Owner/man­ager of Jet­set­ter Travel

Travel Bulletin - - COVER -

AT THE ripe old age of 19, on 7 Jan­uary, 2013, Rane Re­gu­son opened his own travel agency.

“Most peo­ple thought it was a crazy idea but now they see what a suc­cess­ful busi­ness I have cre­ated,” Rane says. But his pas­sion for travel started much ear­lier than that.

“Still to this day, my par­ents re­mind me I was or­gan­is­ing our travel ar­range­ments at the young age of 12 years old.”

How­ever travel wasn’t Rane’s first pick. “My dream was to be­come a news re­porter. When I fin­ished school I was ac­cepted into uni­ver­sity to study Jour­nal­ism & Com­mu­ni­ca­tion. That didn’t work out so I re­turned home, spent a few months work­ing in my par­ents’ busi­ness, saved some money and gained my travel agency li­cence. Be­fore I knew it the doors of Jet­set­ter Travel were open to the pub­lic.”

He launched into the in­dus­try head on, and it seems he’s show­ing no signs of slow­ing down, telling trav­el­bul­letin he’s the first in the of­fice and works most week­ends catch­ing up on emails, do­ing web­site de­sign, plan­ning mar­ket­ing cam­paigns, tidy­ing up from the past week and plan­ning for the week ahead. “I like to spend time with my fam­ily and friends and chat about our week over a nice din­ner and a glass or two of wine. If we aren’t dis­cussing busi­ness, we are talk­ing travel – we live and breathe it,” he says.

Rane speaks highly of his pre­ferred part­ners’ BDMS and highly rec­om­mends build­ing strong re­la­tions with reps. “You never

I have been my own teacher from day one and I learn some­thing new day’ ev­ery

know when you might need them. It helps in a cri­sis but it also helps grow busi­ness.”

He also rec­om­mends up-and-com­ers “stay fo­cused, pos­i­tive and most im­por­tantly or­gan­ised” and em­brace so­cial me­dia.

“Most of us are on Face­book, Twit­ter, In­sta­gram, Linkedin etc and it is one of the great­est sell­ing tools. Get your­self and your busi­ness a hash­tag and lever­age from this on all posts. It will help grow your busi­ness. It’s a good tip for be­ing one step ahead!”

Rane is con­fi­dent that ded­i­cated, hon­est and gen­uine travel spe­cial­ists will keep re­tail travel strong – point­ing to the in­ter­net as the big­gest chal­lenge for the in­dus­try as a whole.

“It’s all about per­son­alised ser­vice – all clients need to be treated like VIPS – from the mo­ment of first con­tact, through­out the book­ing process right through to the doc­u­men­ta­tion de­liv­ery and bon voy­age mes­sage,” Rane says.

Most mem­o­rable mo­ment: Win­ning the in­au­gu­ral Emi­rates Travel Con­sul­tant Schol­ar­ship at the 2014 NTIAS.

Favourite part of the job: Cre­at­ing peo­ple’s dreams and learn­ing new things ev­ery day.

First thing you do when you get to work: I check my emails, clear up the to-do-list for the day ahead and check on sales re­ports.

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