American Express enhances technology

American Express Global Business Travel (GBT) has announced a suite of technological enhancements as well as new products for its corporate clients in 2019. Major investments include a better recommendation engine, next-gen mobile experiences and new proprietary hotel and air re-shopping functionality. In addition, GBT has started work on the ability to recommend trip content over platforms such as Siri of Cortana. The Amex GBT mobile app will now allow travellers to access a global messaging platform in real time, offering services such as live conversation, click-to-call and face or fingerprint login. The company’s new Hotel Reshop Expert provides automatic re-shopping logic that identifies rate drops to find cheaper hotel rooms. The same function for airfares has been rolled out on Sabre, and will have its reach expanded to India and Singapore on Galileo.